Check your landlordLandlord
Redditch Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- March 2021 to April 2026
- Maladministration found
- 7 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 3 |
| Outside jurisdiction | 1 |
| Mediation | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 5 |
| Take Specific Action (non-repair) | 4 |
| Case Review | 3 |
| Repairs | 3 |
| Other | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| Repairs (includes damp and mould) | 5 | 5 | |
| ASB/ | 3 | 3 | |
| Estate Management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 3 | 3 | |
| 2025 | 2 | 2 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,098 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 9
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 89%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,250
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,541 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 62.1%
- Stage 2 answered on time
- 81%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 April 2026Case 202519700 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 April 2026Case 202419881 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the kitchen replacement.”
Orders or recommendations: Compensation
- 30 June 2025Case 202417927 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The installation and maintenance of aids and adaptations. The resident’s reports of structural problems with the balcony wall. The resident’s…”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 17 June 2025Case 202331009 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 28 May 2024Case 202216635 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for non-damp and mould related repairs. Reports of a ticking noise. Request for adaptations to her bathroom. The Ombudsman has also considered the…”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 21 March 2024Case 202213189 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: The resident's reports of antisocial behaviour (ASB) by her neighbour. The resident’s rehousing request. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 7 February 2024Case 202216595 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Concerns about works to the bin store cupboard commencing without a Section 20 consultation. Reports of dissatisfaction with the works to the bin store. Reports of being without heating or…”
Orders or recommendations: Compensation, Other
- 7 November 2022Case 202102751 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works and the energy efficiency banding. Fence repair works. The complaint is also about the landlord’s complaints…”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 1 March 2021Case 202010803 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The resident is unhappy about delays to the completion of the Right To Buy process caused by a historical boundary error – resulting in extra costs to the resident.”
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