Check your landlordLandlord
Red Kite Community Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 18
- February 2021 to April 2026
- Maladministration found
- 44%
- 8 of 18 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 18 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 22% |
| Partial maladministration | 4 | 22% |
| Reasonable redress | 1 | 6% |
| No maladministration | 8 | 44% |
| Outside jurisdiction | 1 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Apology | 6 |
| Take Specific Action (non-repair) | 4 |
| Other | 3 |
| Repairs | 3 |
| Case Review | 2 |
| Policy Review | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 5 | |
| Repairs (includes damp and mould) | 8 | 4 | |
| ASB/ | 4 | 1 | |
| Financial | 2 | 0 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Estate Management | 1 | 0 | |
| Moving/ | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 0 | |
| 2022 | 3 | 0 | |
| 2023 | 2 | 0 | |
| 2024 | 5 | 3 | |
| 2025 | 2 | 2 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,508 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 7
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 86%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,475
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,417 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.8%
- Stage 2 answered on time
- 91.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 18The 10 most recent of 18 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202122048 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise from her neighbour. We have also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Take Specific Action (non-repair)
- 13 February 2026Case 202424529 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Roof leaks and repairs to damage caused by them. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 10 February 2026Case 202521890 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Reports of subsidence. Complaints.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 June 2025Case 202317013 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of heating repairs and the resident’s request for compensation.”
Orders or recommendations: Compensation
- 20 March 2025Case 202314847 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint.”
Orders or recommendations: Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
- 10 December 2024Case 202317139 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of the resident’s reports of high water pressure. complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 2 October 2024Case 202302754 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s reports of pests in the loft of the property.”
Recommendations: Other
- 30 August 2024Case 202331147 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series of leaks and subsequent damp, mould, and condensation in the property. Pest infestations in the property. The Ombudsman has also…”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 17 July 2024Case 202222068 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: The resident’s reports of repairs and damp in her bathroom. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 6 March 2024Case 202209900 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.”
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