Check your landlordLandlord
Reading Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 11
- July 2022 to September 2025
- Maladministration found
- 100%
- 11 of 11 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 11 rulings.
The Ombudsman has published further reports or orders about this landlord
Complaint Handling Failure Orders: 6 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 82% |
| Partial maladministration | 2 | 18% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Apology | 7 |
| Repairs | 4 |
| Other | 3 |
| Take Specific Action (non-repair) | 3 |
| Policy Review | 2 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 6 | 6 | |
| Managing Relations | 5 | 5 | |
| Moving/ | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 3 | 3 | |
| 2024 | 3 | 3 | |
| 2025 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,053 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 12
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,750
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,829 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 47.9%
- Stage 2 answered on time
- 19.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 11The 10 most recent of 11 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 September 2025Case 202332518 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy agreement reports of antisocial behaviour (ASB) report of window repairs request for a new front door report the landlord was…”
Orders or recommendations: Apology, Compensation
- 23 April 2025Case 202332425 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 27 March 2025Case 202230478 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of its plans to soundproof the resident’s flat.”
Orders or recommendations: Compensation, Repairs
- 17 January 2025Case 202009966 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 22 November 2024Case 202323849 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of a pest infestation. The resident’s complaint.”
Orders or recommendations: Compensation, Other, Repairs
- 30 July 2024Case 202305676 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 22 February 2024Case 202224195 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's response to reports of a protruding gas pipe.”
Orders or recommendations: Apology, Compensation, Other
- 22 December 2023Case 202215361 · ApplicantMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about information the landlord provided about the applicant’s right to a mutual exchange. The Ombudsman has also considered the landlord’s knowledge and information management. The Ombudsman has also considered the landlord’s complaint…”
Orders or recommendations: Apology, Compensation, Policy Review
- 27 April 2023Case 202104235 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 17 March 2023Case 202120998 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member of its staff. Response to the resident’s concerns about their garden. Complaint handling.”
Orders or recommendations: Compensation, Policy Review
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