Check your landlordLandlord
Raven Housing Trust Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 23
- May 2021 to June 2026
- Maladministration found
- 83%
- 19 of 23 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 23 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 35% |
| Partial maladministration | 11 | 48% |
| No maladministration | 4 | 17% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 20 |
| Apology | 13 |
| Other | 7 |
| Staff Training | 5 |
| Repairs | 4 |
| Take Specific Action (non-repair) | 4 |
| Policy Review | 3 |
| Case Review | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 15 | 15 | |
| ASB/ | 9 | 7 | |
| Repairs (includes damp and mould) | 9 | 8 | |
| Estate Management | 6 | 6 | |
| Financial | 3 | 3 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 3 | 2 | |
| 2023 | 3 | 3 | |
| 2024 | 6 | 4 | |
| 2025 | 3 | 2 | |
| 2026 | 6 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,300 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 21
- Maladministration findings
- 13
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 0
- Compensation ordered
- £8,227
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,274 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 23The 10 most recent of 23 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 June 2026Case 202533194 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 18 May 2026Case 202505393 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) made by and about the resident. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 31 March 2026Case 202504184 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s: reports of defects. concerns about their boiler. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 20 March 2026Case 202440957 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to address damp and mould, and for a blocked toilet. We have also investigated the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 20 February 2026Case 202423079 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould at the property. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 30 January 2026Case 202330231 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reports of leaks and associated repairs. Complaints handling.”
Orders or recommendations: Apology, Compensation, Other
- 17 October 2025Case 202452870 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s complaint.”
Orders or recommendations: Compensation
- 1 October 2025Case 202332085 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a roof leak and associated bathroom and downstairs toilet (WC) repairs.”
Orders or recommendations: Compensation, Other
- 24 February 2025Case 202313484 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns regarding the removal of ivy and fencing work.”
- 25 November 2024Case 202209028 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, and intimidation by the neighbours. Request for a designated parking space The Ombudsman has also…”
Orders or recommendations: Apology, Compensation, Other, Repairs
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