Landlord

Railway Housing Association and Benefit Fund

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 21 August 2023

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published: 1; August 2023 to August 2023
Maladministration found: 1 of 1; ruling with severe maladministration, maladministration or partial maladministration
Severe maladministration: 0; the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 1 ruling.

What the Ombudsman decided

Rulings by outcome
Outcome	Rulings
Partial maladministration	1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
Tag	Rulings
Apology	1
Compensation	1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
Category	Rulings	Maladministration found	Bar chart
Managing Relations	1	1

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
Year	Rulings	Maladministration found	Bar chart
2023	1	1

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

Regulator of Social Housing, 2024/25

Tenant Satisfaction Measures, year to 31 March 2025.

1,633 homes owned social rent and shared ownership, 31 March 2025

This landlord58.4

Housing association median59

This landlord6.4

Housing association median9

Stage 1 answered on time: 93.4%
Stage 2 answered on time: 90%

“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.

The landlord’s own satisfaction results page (may now show 2025/26 figures)

Latest rulings

See and filter all 1

The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.

21 August 2023Case 202225070 · Secure Tenancy
Partial maladministration
What the complaint was about (from the ruling)
“The complaint is about: The landlord's response to the resident's concerns about a staff member’s conduct during a fire-safety drill. The landlord's handling of the associated complaint.”
Managing Relations
Orders or recommendations: Apology, Compensation
Read the full ruling (case 202225070, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

Report the problem to your landlord. Keep photos and dates.
Not fixed? See how to make a complaint, step by step.
Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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