Check your landlordLandlord
Progress Housing Association Limited
Also published by the Ombudsman as: Progress Housing Association Limited (including Reside Housing)
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- March 2022 to March 2026
- Maladministration found
- 70%
- 7 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 40% |
| Partial maladministration | 3 | 30% |
| Reasonable redress | 1 | 10% |
| No maladministration | 1 | 10% |
| Outside jurisdiction | 1 | 10% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 4 |
| Take Specific Action (non-repair) | 3 |
| Other | 2 |
| Staff Training | 2 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 5 | |
| ASB/ | 4 | 3 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| Financial | 1 | 0 | |
| Information and data management | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 2 | |
| 2023 | 0 | 0 | |
| 2024 | 0 | 0 | |
| 2025 | 6 | 3 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,387 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 14
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 57%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,267
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
11,032 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.6%
- Stage 2 answered on time
- 86.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Progress Housing Group Limited.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 6 March 2026Case 202411263 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of issues in her garden and request to improve access to her property. Complaint.”
Orders or recommendations: Apology, Compensation, Other
- 28 January 2026Case 202411374 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “2. The complaint is about the landlord’s handling of the resident’s: Reports of ASB Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 14 October 2025Case 202323072 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to anti-social behaviour (ASB) and communal access. How the landlord responded to the complaint.”
Recommendations: Compensation
- 29 September 2025Case 202453320 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The handling of her antisocial behaviour (ASB) reports about her neighbours and counter-allegations. The handling of her complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 6 August 2025Case 202442599 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Transfer/rehousing application.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 May 2025Case 202319616 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 5 March 2025Case 202315869 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for CCTV footage.”
- 18 February 2025Case 202309317 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.”
- 26 July 2022Case 202105214 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other, Staff Training
- 10 March 2022Case 202112857 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s revocation of permission to extend the garden at the property.”
Orders or recommendations: Compensation, Staff Training
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