Check your landlordLandlord
Portsmouth City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 15
- January 2021 to July 2026
- Maladministration found
- 60%
- 9 of 15 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 15 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 40% |
| Partial maladministration | 3 | 20% |
| No maladministration | 5 | 33% |
| Outside jurisdiction | 1 | 7% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 6 |
| Take Specific Action (non-repair) | 6 |
| Case Review | 1 |
| Other | 1 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 5 | |
| ASB/ | 6 | 5 | |
| Repairs (includes damp and mould) | 5 | 2 | |
| Moving/ | 3 | 0 | |
| Estate Management | 2 | 0 | |
| Financial | 2 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 7 | 5 | |
| 2025 | 4 | 2 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
17,419 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 10
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 2
- Compensation ordered
- £4,698
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
15,585 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 55.4%
- Stage 2 answered on time
- 78.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 15The 10 most recent of 15 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 7 July 2026Case 202527928 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB and request to install a fence. Associated complaint.”
- 21 January 2026Case 202513777 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the compensation offered. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 October 2025Case 202333072 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s ASB reports. We also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 16 September 2025Case 202451326 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “This complaint is about how the landlord handled the resident’s application for a priority transfer.”
- 14 May 2025Case 202325790 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s decision to remove personal items from communal areas and its handling of the matter.”
- 27 March 2025Case 202332654 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of arrears on the resident’s rent account.”
Orders or recommendations: Case Review, Compensation
- 22 November 2024Case 202346800 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of renovation works to the property. response to reports of damp and mould in the property.”
Recommendations: Compensation
- 27 September 2024Case 202234943 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Response to the resident’s requests for a more secure front door and soundproofing.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 4 September 2024Case 202307865 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: concerns about the block refurbishment project, and associated communications; concerns about his decant; reports of garage area parking issues; concerns regarding its contractor’s…”
- 29 August 2024Case 202309777 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour (ASB) from his neighbour including the use of a tumble dryer in the communal area.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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