Landlord

Portal Housing Association Limited

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 29 April 2021

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published: 1; April 2021 to April 2021
Maladministration found: 1 of 1; ruling with severe maladministration, maladministration or partial maladministration
Severe maladministration: 0; the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 1 ruling.

What the Ombudsman decided

Rulings by outcome
Outcome	Rulings
Partial maladministration	1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
Tag	Rulings
Compensation	1
Other	1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
Category	Rulings	Maladministration found	Bar chart
Estate Management	1	1

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
Year	Rulings	Maladministration found	Bar chart
2021	1	1

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.

Latest rulings

See and filter all 1

The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.

29 April 2021Case 202004183 · Leaseholder
Partial maladministration
What the complaint was about (from the ruling)
“The complaint is about: The level of service charge for the grounds maintenance contract. The landlord’s response to the resident’s concerns regarding the standard of service provided under the grounds maintenance contract. The landlord’s complaint handing.”
Estate Management
Orders or recommendations: Compensation, Other
Read the full ruling (case 202004183, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

Report the problem to your landlord. Keep photos and dates.
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Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
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