Check your landlordLandlord
Poplar Housing And Regeneration Community Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 35
- March 2021 to June 2026
- Maladministration found
- 66%
- 23 of 35 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 35 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 20% |
| Partial maladministration | 16 | 46% |
| Reasonable redress | 5 | 14% |
| No maladministration | 4 | 11% |
| Outside jurisdiction | 3 | 9% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 29 |
| Apology | 14 |
| Take Specific Action (non-repair) | 10 |
| Policy Review | 6 |
| Other | 5 |
| Staff Training | 5 |
| Repairs | 4 |
| Case Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 17 | 13 | |
| Repairs (includes damp and mould) | 14 | 10 | |
| ASB/ | 7 | 5 | |
| Financial | 5 | 3 | |
| Estate Management | 4 | 2 | |
| Moving/ | 4 | 2 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 1 | |
| 2022 | 2 | 2 | |
| 2023 | 4 | 4 | |
| 2024 | 3 | 3 | |
| 2025 | 14 | 7 | |
| 2026 | 8 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,526 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 13
- Findings
- 28
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 23%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,700
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,545 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.6%
- Stage 2 answered on time
- 74.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 35The 10 most recent of 35 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 25 June 2026Case 202537358 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The landlord acknowledged and responded to the resident’s stage 1 complaint within its timescales. However, it did not acknowledge or respond to the stage 2 complaint within its timescales. The landlord apologised for this and offered the resident a…”
Orders or recommendations: Apology, Compensation
- 18 May 2026Case 202527953 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident has complained about: a) The landlord’s response to reports of ASB. b) The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 18 May 2026Case 202403429 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The associated complaint.”
Orders or recommendations: Apology
- 23 April 2026Case 202537310 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord responded to the complaint within its timeframes and in line with its policy.”
Orders or recommendations: Compensation, Other
- 17 March 2026Case 202530359 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports that the property was too hot. Request to be rehoused. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 27 February 2026Case 202451639 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “Although the landlord significantly delayed its stage 2 response, it acknowledged this and offered an appropriate remedy.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 30 January 2026Case 202520033 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of damp and mould in the property. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 29 January 2026Case 202516705 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports about communal works. Associated formal complaint.”
Recommendations: Compensation
- 19 December 2025Case 202515615 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Repair requests and its communication with the developer regarding these. Associated complaint.”
Recommendations: Compensation, Repairs
- 11 November 2025Case 202431376 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of ASB reports.”
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.