Check your landlordLandlord
Plus Dane Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 26
- April 2021 to April 2026
- Maladministration found
- 62%
- 16 of 26 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 26 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 38% |
| Partial maladministration | 6 | 23% |
| Reasonable redress | 4 | 15% |
| No maladministration | 5 | 19% |
| Outside jurisdiction | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 19 |
| Apology | 11 |
| Other | 4 |
| Take Specific Action (non-repair) | 4 |
| Repairs | 3 |
| Case Review | 2 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 15 | 11 | |
| Managing Relations | 14 | 11 | |
| ASB/ | 6 | 5 | |
| Estate Management | 6 | 3 | |
| Financial | 3 | 1 | |
| Moving/ | 3 | 2 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 2 | 0 | |
| 2023 | 3 | 2 | |
| 2024 | 4 | 4 | |
| 2025 | 11 | 6 | |
| 2026 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
14,160 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 16
- Findings
- 36
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 47%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,979
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
13,560 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 83%
- Stage 2 answered on time
- 83%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 26The 10 most recent of 26 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 April 2026Case 202516207 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of condensation, damp and mould in the property. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 February 2026Case 202340051 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A leak from the boiler and associated repairs. Damage to the resident’s personal belongings. The associated complaint.”
Recommendations: Compensation
- 13 February 2026Case 202500289 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of leaks from the roof and guttering and associated damp and mould in the property. The resident’s reports of repairs required to the fence panels in the garden. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 26 January 2026Case 202500381 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s requests to be rehoused. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 18 December 2025Case 202505207 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of ASB. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 19 November 2025Case 202507370 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.”
- 4 September 2025Case 202336244 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.”
Recommendations: Compensation
- 7 August 2025Case 202325300 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement.”
- 18 July 2025Case 202425260 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 3 July 2025Case 202414110 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Repairs to a bedroom radiator. Damp and mould, and the associated repairs. The complaint.”
Orders or recommendations: Compensation
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