Check your landlordLandlord
Plexus UK (First Project) Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- March 2022 to April 2026
- Maladministration found
- 6 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 4 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 2 |
| Repairs | 2 |
| Other | 1 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| Repairs (includes damp and mould) | 5 | 5 | |
| Financial | 3 | 3 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 2 | 2 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 April 2026Case 202523878 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 May 2025Case 202303220 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp, and mould. Concerns about her energy bills, rent account, and other tenancy issues. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 July 2024Case 202229912 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 2 February 2023Case 202119456 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The time taken by the landlord to update the Department of Work and Pensions (DWP) on the resident's change in circumstances, and her subsequent request for a rent reimbursement. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 12 January 2023Case 202208101 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water systems and the level of compensation offered. The associated complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 24 March 2022Case 202011550 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s handling of the resident’s complaint and…”
Orders or recommendations: Case Review, Compensation, Repairs
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.