Check your landlordLandlord
Places for People Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- December 2020 to April 2023
- Maladministration found
- 46%
- 6 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 31% |
| Partial maladministration | 2 | 15% |
| Reasonable redress | 2 | 15% |
| No maladministration | 4 | 31% |
| Mediation | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Take Specific Action (non-repair) | 4 |
| Process Change | 3 |
| Policy Review | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 9 | 5 | |
| Managing Relations | 5 | 3 | |
| ASB/ | 2 | 1 | |
| Financial | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 5 | 1 | |
| 2022 | 6 | 5 | |
| 2023 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 April 2023Case 202119956 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs concerning the kitchen, bathroom and front door.”
Recommendations: Compensation
- 9 December 2022Case 202105432 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Action prior to a mutual exchange. Response to the resident’s reports of repairs required to the property. Complaints handling.”
Orders or recommendations: Compensation, Policy Review, Repairs
- 26 September 2022Case 202012396 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The level of compensation offered by the landlord in response to the concerns raised about the windows in the property. The landlord’s complaints handling.”
Orders or recommendations: Compensation
- 27 June 2022Case 202103709 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s reports of noise disturbance and anti-social behaviour (ASB).”
Orders or recommendations: Compensation
- 29 April 2022Case 202015387 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about: The landlord’s response to the resident’s concerns around the property’s omission from a historic kitchen replacement programme and its communication in relation to access issues; The landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 20 April 2022Case 202109254 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company.”
Recommendations: Process Change, Take Specific Action (non-repair)
- 26 February 2022Case 202111255 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident's reports of damp and mould in his property.”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
- 23 December 2021Case 201915088 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s decision to restrict contact with the resident.”
Recommendations: Process Change
- 15 November 2021Case 201914946 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment.”
Recommendations: Compensation, Process Change
- 10 November 2021Case 202115072 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the replacement of the resident’s roof.”
Orders or recommendations: Compensation
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