Check your landlordLandlord
Places for People Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 142
- December 2020 to May 2026
- Maladministration found
- 84%
- 119 of 142 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 6 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 142 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 67 | 47% |
| Partial maladministration | 51 | 36% |
| Reasonable redress | 10 | 7% |
| No maladministration | 10 | 7% |
| Outside jurisdiction | 2 | 1% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 127 |
| Apology | 77 |
| Take Specific Action (non-repair) | 63 |
| Repairs | 39 |
| Case Review | 27 |
| Other | 16 |
| Staff Training | 11 |
| Policy Review | 7 |
| Process Change | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 98 | 89 | |
| Repairs (includes damp and mould) | 85 | 73 | |
| ASB/ | 23 | 20 | |
| Moving/ | 18 | 14 | |
| Estate Management | 11 | 10 | |
| Financial | 11 | 10 | |
| Information and data management | 7 | 7 | |
| Occupancy Rights | 4 | 2 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 12 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 2 | 1 | |
| 2022 | 4 | 2 | |
| 2023 | 22 | 21 | |
| 2024 | 31 | 28 | |
| 2025 | 54 | 43 | |
| 2026 | 28 | 24 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
71,836 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 118
- Findings
- 304
- Maladministration findings
- 201
- Maladministration rate (share of findings)
- 70%
- Severe maladministration findings
- 6
- Compensation ordered
- £108,536
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
62,845 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 60.4%
- Stage 2 answered on time
- 61.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 142The 10 most recent of 142 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 May 2026Case 202531150 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s: Handling of the resident’s concerns about proposed ASB solutions. Handling of a request for a gate and fence. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 April 2026Case 202435229 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ongoing leaks at the property and subsequent repairs to the kitchen. Complaint.”
Orders or recommendations: Apology, Compensation
- 28 April 2026Case 202501083 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The boiler repair. The resident’s complaint.”
Recommendations: Compensation
- 27 April 2026Case 202318254 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to concerns about antisocial behaviour (ASB). We have also considered the associated complaint handling.”
Orders or recommendations: Apology
- 24 April 2026Case 202451559 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A mould wash appointment. The associated complaint.”
Recommendations: Compensation
- 21 April 2026Case 202342290 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of a theft from the communal bike store. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 17 April 2026Case 202503630 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Parking enforcement. Window repairs. The resident’s complaint.”
Recommendations: Compensation
- 2 April 2026Case 202343141 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the associated repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 1 April 2026Case 202528423 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and repairs to the kitchen at the property. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 1 April 2026Case 202519961 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damage to the bedroom and living-room ceilings. Complaint.”
Orders or recommendations: Apology, Compensation
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