Landlord

Pinnacle Affordable Homes Ltd

For profitData as of 16 October 2026Latest ruling 12 January 2026

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published: 3; May 2025 to January 2026
Maladministration found: 3 of 3; rulings with severe maladministration, maladministration or partial maladministration
Severe maladministration: 0; rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 3 rulings.

What the Ombudsman decided

Rulings by outcome
Outcome	Rulings
Maladministration	2
Partial maladministration	1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
Tag	Rulings
Compensation	3
Repairs	3
Apology	2
Other	1
Policy Review	1
Take Specific Action (non-repair)	1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
Category	Rulings	Maladministration found
Managing Relations	3	3
Repairs (includes damp and mould)	3	3
Estate Management	1	1
Information and data management	1	1

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
Year	Rulings	Maladministration found	Bar chart
2025	2	2
2026	1	1

Calendar years, by the date printed on each ruling.

Size and complaint rates

Housing Ombudsman, 2025-26

Figures from the Ombudsman’s 2025-26 report on this landlord.

1 April 2025 to 31 March 2026. Counted by finding, not by ruling.

433 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026

This landlord83.1

National median5.4

This landlord30

National median1.6

These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.

Determinations (cases decided): 3
Findings: 14
Maladministration findings: 13
Maladministration rate (share of findings): 93%
Severe maladministration findings: 0
Compensation ordered: £3,100

The Ombudsman’s report on this landlord and its 2025-26 data table differ: determinations 3 in the report, 4 in the data table; findings 14 in the report, 18 in the data table; maladministration findings 13 in the report, 15 in the data table; compensation £3,100 in the report, £3,550 in the data table. We show the report’s figures because that is the document we link to.

The Ombudsman’s 2025-26 report on this landlord (PDF)

Latest rulings

See and filter all 3

The 3 most recent of 3 published rulings. Each links to the full ruling on the Ombudsman’s website.

12 January 2026Case 202448524 · Assured Shorthold Tenancy
Maladministration
What the complaint was about (from the ruling) (shortened)
“The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp, and mould in the property and the associated repairs. Toilet repairs. Pest infestation in the property and proofing works. Loft hatch door and floorboard repair. We will also consider the landlord’s…”
Managing RelationsRepairs (includes damp and mould)
Orders or recommendations: Apology, Compensation, Other, Repairs
Read the full ruling (case 202448524, on the Ombudsman’s website)Report a problem with this ruling
21 November 2025Case 202510667 · Assured Shorthold Tenancy
Maladministration
What the complaint was about (from the ruling)
“The complaint is about the landlord’s handling of repairs to the property. This investigation will also consider the landlord’s complaint handling.”
Managing RelationsRepairs (includes damp and mould)
Orders or recommendations: Compensation, Repairs
Read the full ruling (case 202510667, on the Ombudsman’s website)Report a problem with this ruling
27 May 2025Case 202324175 · Assured Shorthold Tenancy
Partial maladministration
What the complaint was about (from the ruling) (shortened)
“The complaint is about the landlord’s: handling of repairs to the heating system. response to the resident’s reports of damp and mould. response to the resident’s concerns about standing water. handling of a shower repair. response to the resident’s…”
Estate ManagementInformation and data managementManaging RelationsRepairs (includes damp and mould)
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
Read the full ruling (case 202324175, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

Report the problem to your landlord. Keep photos and dates.
Not fixed? See how to make a complaint, step by step.
Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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