Check your landlordLandlord
Paragon Asra Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 198
- January 2021 to July 2026
- Maladministration found
- 82%
- 163 of 198 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 6 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 198 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 90 | 45% |
| Partial maladministration | 72 | 36% |
| Reasonable redress | 9 | 5% |
| No maladministration | 21 | 11% |
| Outside jurisdiction | 2 | 1% |
| Mediation | 3 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 175 |
| Apology | 101 |
| Take Specific Action (non-repair) | 93 |
| Repairs | 42 |
| Other | 34 |
| Staff Training | 29 |
| Case Review | 28 |
| Policy Review | 24 |
| Process Change | 11 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 131 | 118 | |
| Repairs (includes damp and mould) | 107 | 93 | |
| ASB/ | 33 | 27 | |
| Estate Management | 24 | 20 | |
| Financial | 23 | 19 | |
| Moving/ | 20 | 16 | |
| Health and Safety (inc. building safety) | 9 | 8 | |
| Information and data management | 8 | 7 | |
| Planned Works | 3 | 3 | |
| Occupancy Rights | 2 | 2 |
A ruling can have more than one category tag. 18 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 22 | 11 | |
| 2022 | 23 | 15 | |
| 2023 | 39 | 37 | |
| 2024 | 32 | 29 | |
| 2025 | 64 | 54 | |
| 2026 | 18 | 17 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
24,292 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 85
- Findings
- 201
- Maladministration findings
- 141
- Maladministration rate (share of findings)
- 72%
- Severe maladministration findings
- 6
- Compensation ordered
- £58,194
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
22,325 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 48.7%
- Stage 2 answered on time
- 56.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 198The 10 most recent of 198 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 7 July 2026Case 202411953 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s enquiry about the role and responsibilities of the neighbourhood coordinator. The complaint.”
Orders or recommendations: Apology, Compensation
- 30 June 2026Case 202331305 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 26 June 2026Case 202315709 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns it had not completed works to her rear garden which it promised in 2021. Report of damp in her bathroom. Concerns about subsidence of the property. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 24 June 2026Case 202334047 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of ASB. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 22 June 2026Case 202335442 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s response to: a) Reported faults with the HIU and energy meter. b) The associated complaint.”
- 26 May 2026Case 202521005 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for a parking space. Complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 April 2026Case 202446531 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Rodents. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 29 April 2026Case 202522884 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of: Rotten windows. Roof leaks. Damp and mould. Repairs to the bathroom and kitchen. Repairs to the front porch. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 29 April 2026Case 202424705 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord failed to conduct a robust investigation of the resident’s concerns and delayed slightly in providing its complaint responses.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 April 2026Case 202427884 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: Repairs to the roof and guttering. Repairs to the windows. Repairs to the external wall. Repairs to the communal car park area. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
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