Check your landlordLandlord
Paradigm Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 42
- December 2020 to March 2026
- Maladministration found
- 55%
- 23 of 42 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 42 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 17% |
| Partial maladministration | 16 | 38% |
| Reasonable redress | 6 | 14% |
| No maladministration | 11 | 26% |
| Outside jurisdiction | 1 | 2% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 30 |
| Apology | 13 |
| Other | 10 |
| Take Specific Action (non-repair) | 10 |
| Case Review | 4 |
| Repairs | 4 |
| Policy Review | 3 |
| Process Change | 3 |
| Staff Training | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 21 | 12 | |
| Managing Relations | 16 | 13 | |
| Moving/ | 8 | 5 | |
| ASB/ | 7 | 5 | |
| Estate Management | 5 | 2 | |
| Financial | 5 | 2 | |
| Occupancy Rights | 3 | 3 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 7 | 1 | |
| 2022 | 3 | 1 | |
| 2023 | 5 | 3 | |
| 2024 | 11 | 7 | |
| 2025 | 9 | 7 | |
| 2026 | 6 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
16,832 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 18
- Findings
- 43
- Maladministration findings
- 23
- Maladministration rate (share of findings)
- 53%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,750
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
15,776 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 92.9%
- Stage 2 answered on time
- 81%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 42The 10 most recent of 42 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 31 March 2026Case 202325057 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to reports of ant infestations and associated repairs. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 23 March 2026Case 202534244 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports about damp and mould and asbestos. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other, Process Change
- 2 March 2026Case 202423484 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to a query about a grounds maintenance fee.”
Recommendations: Compensation
- 17 February 2026Case 202527970 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for a management move. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 9 February 2026Case 202336944 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Reports of a mice infestation. Complaint.”
Orders or recommendations: Apology, Compensation
- 2 February 2026Case 202427562 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s concerns about her fence and the attached trellis. Complaint handling.”
- 28 November 2025Case 202332089 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of repairs needed within the property. We have also considered how the landlord responded to the complaint.”
Orders or recommendations: Apology, Compensation
- 27 November 2025Case 202338335 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of subsidence. The complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 19 June 2025Case 202419492 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Draughty windows. Damp and mould. Damage to his bedroom ceiling.”
Orders or recommendations: Apology, Compensation, Other, Policy Review, Repairs, Take Specific Action (non-repair)
- 18 June 2025Case 202327452 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident concerning: His reports about communal issues including doors, an electricity bill and lighting. His reports about property repairs. His request for a managed move.”
Orders or recommendations: Compensation, Other, Repairs, Staff Training
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