Check your landlordLandlord
Oxford City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- April 2024 to March 2026
- Maladministration found
- 83%
- 10 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 33% |
| Partial maladministration | 6 | 50% |
| Reasonable redress | 1 | 8% |
| No maladministration | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 12 |
| Apology | 7 |
| Take Specific Action (non-repair) | 7 |
| Other | 4 |
| Case Review | 1 |
| Policy Review | 1 |
| Process Change | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 9 | 8 | |
| Managing Relations | 8 | 7 | |
| ASB/ | 3 | 3 | |
| Financial | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2024 | 3 | 3 | |
| 2025 | 7 | 6 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 data table. Its report on this landlord is not online.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
Home count not available: the Ombudsman has not published a 2025-26 report for this landlord online.
- Determinations (cases decided)
- 10
- Findings
- 25
- Maladministration findings
- 13
- Maladministration rate (share of findings)
- 54%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,054
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,062 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 73.4%
- Stage 2 answered on time
- 67.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 March 2026Case 202512026 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s ASB reports. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 23 February 2026Case 202517957 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about drainage issues. Complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 27 November 2025Case 202505886 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the residents: Reports of damp and mould. Reports of anti-social behaviour. Reports of no soundproofing. Complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 19 November 2025Case 202316703 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The mutual exchange (MEX) process. Damp and mould repairs. The associated complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Take Specific Action (non-repair)
- 23 September 2025Case 202404375 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled: the resident’s reports of damp and mould. the resident’s reports of antisocial behaviour. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 28 July 2025Case 202325520 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs to rendering. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Policy Review
- 26 June 2025Case 202425826 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould in the property. The resident’s complaint regarding staff conduct. The resident’s concerns regarding its record keeping. The level of compensation offered.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 9 June 2025Case 202416790 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of a leak from the roof.”
Orders or recommendations: Apology, Compensation, Other
- 10 January 2025Case 202345407 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within the property.”
Recommendations: Compensation, Other
- 31 October 2024Case 202346472 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak which caused damp and mould. The resident’s request for larger radiators in the property.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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