Check your landlordLandlord
Origin Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 58
- September 2021 to May 2026
- Maladministration found
- 83%
- 48 of 58 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 7 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 58 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 22 | 38% |
| Partial maladministration | 25 | 43% |
| Reasonable redress | 1 | 2% |
| No maladministration | 7 | 12% |
| Outside jurisdiction | 2 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 47 |
| Apology | 38 |
| Take Specific Action (non-repair) | 22 |
| Repairs | 16 |
| Other | 13 |
| Case Review | 5 |
| Policy Review | 5 |
| Staff Training | 5 |
| Process Change | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 42 | 35 | |
| Repairs (includes damp and mould) | 30 | 28 | |
| ASB/ | 9 | 4 | |
| Moving/ | 8 | 7 | |
| Estate Management | 7 | 4 | |
| Financial | 4 | 3 | |
| Health and Safety (inc. building safety) | 4 | 3 | |
| Information and data management | 3 | 3 |
A ruling can have more than one category tag. 7 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 3 | 3 | |
| 2023 | 8 | 3 | |
| 2024 | 7 | 7 | |
| 2025 | 32 | 28 | |
| 2026 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,226 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 45
- Findings
- 119
- Maladministration findings
- 70
- Maladministration rate (share of findings)
- 60%
- Severe maladministration findings
- 7
- Compensation ordered
- £38,298
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,142 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.2%
- Stage 2 answered on time
- 94.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 58The 10 most recent of 58 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 15 May 2026Case 202539912 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 February 2026Case 202337143 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of ASB. The resident’s request for rehousing. The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 February 2026Case 202449971 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: Staff conduct. The landlord’s handling of the resident’s ASB reports. We have also investigated the landlord’s handling of the complaint.”
Recommendations: Compensation
- 30 January 2026Case 202431366 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a leak. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 January 2026Case 202522698 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord acknowledged the delay in providing its complaint responses, recognised its failings and apologised. It also offered proportionate compensation.”
Orders or recommendations: Apology, Compensation, Repairs
- 22 January 2026Case 202438970 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Noise disturbance. The Ombudsman has also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 19 December 2025Case 202510587 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of leaks. We have also investigated the landlord’s complaint handling.”
- 18 December 2025Case 202419576 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Concerns about the fire risk and remediation works to the balcony. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 4 December 2025Case 202329774 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The landlord failed to respond to all aspects of the resident’s complaint such as her concerns about its contractors conduct. This was a missed opportunity to explain its investigation and show that it had taken her concerns seriously and tell her what it…”
Orders or recommendations: Apology, Compensation
- 3 December 2025Case 202323038 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs for a bathroom leak and to reduce condensation. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
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