Check your landlordLandlord
Onward Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 111
- June 2021 to May 2026
- Maladministration found
- 73%
- 81 of 111 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 111 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 42 | 38% |
| Partial maladministration | 38 | 34% |
| Reasonable redress | 14 | 13% |
| No maladministration | 9 | 8% |
| Outside jurisdiction | 6 | 5% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 89 |
| Apology | 48 |
| Take Specific Action (non-repair) | 38 |
| Repairs | 25 |
| Other | 14 |
| Case Review | 13 |
| Staff Training | 13 |
| Policy Review | 12 |
| Process Change | 6 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 69 | 51 | |
| Managing Relations | 64 | 53 | |
| Moving/ | 13 | 8 | |
| ASB/ | 11 | 9 | |
| Estate Management | 10 | 9 | |
| Financial | 9 | 5 | |
| Health and Safety (inc. building safety) | 7 | 7 | |
| Information and data management | 2 | 1 | |
| Planned Works | 2 | 2 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 18 | 8 | |
| 2022 | 19 | 13 | |
| 2023 | 16 | 15 | |
| 2024 | 24 | 21 | |
| 2025 | 26 | 19 | |
| 2026 | 8 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord’s group: Onward Group Limited. Read that report (PDF)
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 111The 10 most recent of 111 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 May 2026Case 202337253 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould arising from window and bathroom repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 6 May 2026Case 202505319 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the resident’s concerns about asbestos in the property the resident’s report of a loss of hot water the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 April 2026Case 202538622 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s reports of damp, mould and associated repairs. The associated complaint.”
Recommendations: Compensation, Repairs
- 31 March 2026Case 202403318 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of roof leaks, damp and mould. Associated complaint.”
Recommendations: Compensation
- 16 March 2026Case 202327998 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of leaks.”
- 13 March 2026Case 202446682 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 23 January 2026Case 202406580 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about a property it offered in relation to his management move. We have also decided to investigate the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 20 January 2026Case 202402569 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of the lift breaking down. The landlord’s handling of the resident’s concerns regarding leaks. The landlord’s handling of the resident’s concerns regarding building cleaning. The landlord’s communication with the resident…”
Orders or recommendations: Apology, Compensation, Repairs
- 23 December 2025Case 202502130 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint was about the landlord’s response to her reports about her blocked toilet and drains. We will investigate the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 22 December 2025Case 202444597 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of leaks. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation, Take Specific Action (non-repair)
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