Check your landlordLandlord
Ongo Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 28
- December 2020 to April 2026
- Maladministration found
- 61%
- 17 of 28 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 28 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 32% |
| Partial maladministration | 8 | 29% |
| Reasonable redress | 1 | 4% |
| No maladministration | 9 | 32% |
| Mediation | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 21 |
| Apology | 12 |
| Take Specific Action (non-repair) | 11 |
| Other | 5 |
| Policy Review | 5 |
| Staff Training | 4 |
| Case Review | 3 |
| Repairs | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 16 | 11 | |
| Managing Relations | 15 | 11 | |
| Moving/ | 5 | 5 | |
| Estate Management | 4 | 3 | |
| Financial | 2 | 0 | |
| ASB/ | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 2 | 1 | |
| 2022 | 3 | 0 | |
| 2023 | 5 | 5 | |
| 2024 | 5 | 4 | |
| 2025 | 7 | 4 | |
| 2026 | 5 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
11,769 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 20
- Maladministration findings
- 9
- Maladministration rate (share of findings)
- 45%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,600
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
11,450 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.3%
- Stage 2 answered on time
- 75.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 28The 10 most recent of 28 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 April 2026Case 202515554 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for repairs prior to the resident purchasing the property. We have also considered how the landlord responded to the associated complaint.”
Orders or recommendations: Apology, Compensation
- 27 March 2026Case 202527256 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the residents: Repair requests. The associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 March 2026Case 202329815 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about parking and discrimination. Associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 23 February 2026Case 202514838 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the bedroom following the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation, Other, Take Specific Action (non-repair)
- 19 January 2026Case 202408120 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for fences to be installed and a garden clearance. We have also looked at the landlord’s response to the resident’s complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 15 December 2025Case 202339800 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s communication to the resident about her being required to pay for a replacement door due to having installed a cat flap.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 June 2025Case 202325287 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s report of a toilet blockage in the property and their request for compensation. the associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 10 June 2025Case 202327435 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start of the tenancy (tenancy sign up). Repairs to the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 9 June 2025Case 202327433 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports that her computer monitor was damaged by its contractors.”
Recommendations: Other
- 19 March 2025Case 202322948 · Introductory TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
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