Check your landlordLandlord
One Vision Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 49
- January 2021 to March 2026
- Maladministration found
- 53%
- 26 of 49 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 49 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 9 | 18% |
| Partial maladministration | 17 | 35% |
| Reasonable redress | 3 | 6% |
| No maladministration | 16 | 33% |
| Outside jurisdiction | 3 | 6% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 28 |
| Apology | 16 |
| Take Specific Action (non-repair) | 16 |
| Other | 4 |
| Repairs | 4 |
| Policy Review | 3 |
| Staff Training | 2 |
| Case Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 22 | 11 | |
| Managing Relations | 18 | 15 | |
| ASB/ | 9 | 5 | |
| Estate Management | 8 | 6 | |
| Moving/ | 6 | 3 | |
| Financial | 5 | 3 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 11 | 4 | |
| 2022 | 5 | 3 | |
| 2023 | 12 | 5 | |
| 2024 | 4 | 1 | |
| 2025 | 14 | 10 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,892 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 14
- Findings
- 33
- Maladministration findings
- 15
- Maladministration rate (share of findings)
- 48%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,125
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
13,265 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.9%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 49The 10 most recent of 49 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 March 2026Case 202400957 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord closed the complaint prematurely at stage 1 of its process. Its stage 2 response lacked detail and did not reflect on its handling of the matter at stage 1. It also did not demonstrate any learning.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 March 2026Case 202340901 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s reports of: Disproportionately high service charges. Outstanding communal repairs. A poor standard of cleanliness in communal areas. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 26 February 2026Case 202423539 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of a pest infestation at the property. We have also considered the landlord’s handling of the associated complaint”
Orders or recommendations: Apology
- 16 December 2025Case 202412221 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: A leak and resultant damage. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 4 December 2025Case 202508749 · OtherPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The request to install a through floor-lift and hoist. The associated complaint.”
Orders or recommendations: Apology, Other
- 24 November 2025Case 202503628 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for re-housing. Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 September 2025Case 202437467 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of black specks in the hot water system at the property.”
Orders or recommendations: Compensation, Policy Review
- 28 August 2025Case 202334455 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns with the property condition when moving in. The resident’s reports of asbestos in the property.”
Recommendations: Take Specific Action (non-repair)
- 18 June 2025Case 202316212 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 22 May 2025Case 202310840 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of concerns with the heating system in the property.”
Recommendations: Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.