Check your landlordLandlord
One Manchester Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 39
- May 2021 to May 2026
- Maladministration found
- 54%
- 21 of 39 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 39 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 3% |
| Maladministration | 6 | 15% |
| Partial maladministration | 14 | 36% |
| Reasonable redress | 5 | 13% |
| No maladministration | 12 | 31% |
| Mediation | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 27 |
| Apology | 11 |
| Take Specific Action (non-repair) | 8 |
| Other | 5 |
| Repairs | 5 |
| Staff Training | 5 |
| Case Review | 4 |
| Process Change | 3 |
| Policy Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 23 | 16 | |
| Repairs (includes damp and mould) | 19 | 11 | |
| ASB/ | 8 | 4 | |
| Financial | 7 | 4 | |
| Moving/ | 7 | 3 | |
| Information and data management | 4 | 4 | |
| Occupancy Rights | 3 | 2 | |
| Estate Management | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 7 | 0 | |
| 2023 | 9 | 7 | |
| 2024 | 6 | 4 | |
| 2025 | 8 | 6 | |
| 2026 | 6 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
12,950 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 15
- Findings
- 43
- Maladministration findings
- 15
- Maladministration rate (share of findings)
- 38%
- Severe maladministration findings
- 0
- Compensation ordered
- £15,350
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
11,926 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 97.6%
- Stage 2 answered on time
- 92.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 39The 10 most recent of 39 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 May 2026Case 202524499 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs to the loft. Reports of damp and mould. A request to move properties. We will also consider complaint handling.”
Orders or recommendations: Compensation, Other, Repairs
- 5 May 2026Case 202525933 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for a replacement kitchen.”
Recommendations: Compensation
- 29 April 2026Case 202503707 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Concerns about staff conduct. Reports of various repairs. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation
- 17 March 2026Case 202408817 · Shared OwnershipMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about: New home defects. Direct debit payments.”
Orders or recommendations: Compensation, Repairs
- 18 February 2026Case 202335229 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Request to reduce his notice period. Reports of damp and mould. Associated formal complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 30 January 2026Case 202441963 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of repairs to windows and the trickle vents the resident’s reports of damage to mesh on a communal window the associated complaint”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 13 November 2025Case 202450961 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “We have looked at the landlords: Handling of the damp and mould. Complaint handling.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 24 October 2025Case 202402238 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of technical problems with an online application used to bid for properties. Complaint.”
Recommendations: Compensation
- 20 October 2025Case 202343807 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about the conduct of its contractor. Handling of repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology
- 29 September 2025Case 202425038 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The resident’s reports that he felt harassed by the landlord over the bins issue. Repairs to gaps in the structure of the property. The…”
Orders or recommendations: Apology, Case Review, Compensation
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