Check your landlordLandlord
Octavia Housing
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 36
- December 2020 to May 2026
- Maladministration found
- 78%
- 28 of 36 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 36 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 13 | 36% |
| Partial maladministration | 15 | 42% |
| Reasonable redress | 2 | 6% |
| No maladministration | 3 | 8% |
| Outside jurisdiction | 2 | 6% |
| Mediation | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 30 |
| Apology | 19 |
| Take Specific Action (non-repair) | 13 |
| Repairs | 10 |
| Case Review | 7 |
| Staff Training | 5 |
| Other | 4 |
| Process Change | 2 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 24 | 22 | |
| Repairs (includes damp and mould) | 23 | 19 | |
| ASB/ | 7 | 4 | |
| Moving/ | 6 | 4 | |
| Financial | 4 | 3 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 7 | 5 | |
| 2022 | 0 | 0 | |
| 2023 | 3 | 1 | |
| 2024 | 2 | 2 | |
| 2025 | 13 | 12 | |
| 2026 | 10 | 8 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,849 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 31
- Findings
- 95
- Maladministration findings
- 60
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 0
- Compensation ordered
- £36,925
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,003 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 19%
- Stage 2 answered on time
- 17%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 36The 10 most recent of 36 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 May 2026Case 202435281 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s asbestos concerns. Roof leaks and associated damp works. Repairs to the: Staircase. Front external door. Rear backyard door. Guttering and external works. Windows. Internal doors. Boiler cupboard and the resident’s request to move…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 30 April 2026Case 202533112 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Alteration of a direct debit without his authority. Decision to take legal action against the resident for rent arrears and failure to make reasonable adjustments. Handling of the resident’s reports of antisocial behaviour (ASB). Handling of the resident’s…”
- 22 April 2026Case 202432284 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of issues in the garden including: The ongoing flooding of the garden. The safety and disrepair of decking. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 25 March 2026Case 202323790 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 16 March 2026Case 202400028 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling damp, mould, and associated repairs at the property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 2 March 2026Case 202526330 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about how the landlord handled: The security of the resident’s property and managed access after a fire. The resident’s complaint.”
Recommendations: Compensation
- 11 February 2026Case 202518189 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise transfer. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 30 January 2026Case 202409875 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Requests for window repairs. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 26 January 2026Case 202417526 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Fire safety remedial works. Maintenance of the block fire alarm system. Balcony repairs. Repairs to the intercom. Repairs to communal doors. Repairs to the communal lift. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 22 January 2026Case 202523976 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The window repairs. The resident’s service charge queries. We have also investigated the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
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