Check your landlordLandlord
Ocean Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- March 2021 to January 2026
- Maladministration found
- 50%
- 6 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 2 | 17% |
| Partial maladministration | 4 | 33% |
| Reasonable redress | 1 | 8% |
| No maladministration | 4 | 33% |
| Outside jurisdiction | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 4 |
| Policy Review | 3 |
| Take Specific Action (non-repair) | 2 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 5 | |
| Repairs (includes damp and mould) | 6 | 4 | |
| ASB/ | 4 | 2 | |
| Financial | 4 | 2 | |
| Moving/ | 3 | 2 | |
| Estate Management | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 2 | |
| 2022 | 0 | 0 | |
| 2023 | 3 | 2 | |
| 2024 | 0 | 0 | |
| 2025 | 5 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,578 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 29
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 38%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,095
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,414 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Ocean Housing Group Limited.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 January 2026Case 202511609 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repair. The resident’s reports of damage to personal belongings. The resident’s decant move. The resident’s request for a management transfer. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 24 November 2025Case 202440604 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Reports of boiler faults. Reports of a radiator leak and damage to flooring. Complaint.”
Orders or recommendations: Apology, Compensation
- 16 October 2025Case 202339274 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: How the landlord handled reports of damp and mould in the property. How the landlord handled reports of ASB by the resident’s neighbours. How the landlord handled reports about the conduct of its staff. How the landlord responded to the complaint.”
Recommendations: Compensation
- 30 September 2025Case 202451771 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: A hot water cylinder replacement. The resident’s reports of obstructions in the communal area. The resident’s reports of antisocial behaviour (ASB). The resident’s request for a property transfer. The…”
Recommendations: Compensation
- 11 June 2025Case 202332640 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord's decision to recharge the resident for work it carried out after she moved out of her home.”
Recommendations: Policy Review
- 14 March 2025Case 202307659 · LeaseholderOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of service charge increases.”
- 28 November 2023Case 202318909 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports concerning antisocial behaviour. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 31 October 2023Case 202220564 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about parking arrangements.”
- 17 October 2023Case 202112011 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports concerning anti-social behaviour, harassment, and threatening behaviour. Handling of a request for a management move. Complaints handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 21 December 2021Case 202017440 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint.”
Orders or recommendations: Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.