Check your landlordLandlord
Nuneaton and Bedworth Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- October 2021 to August 2023
- Maladministration found
- 4 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 3 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Apology | 3 |
| Take Specific Action (non-repair) | 3 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 5 | 4 | |
| Managing Relations | 3 | 3 | |
| Moving/ | 2 | 2 | |
| Estate Management | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 3 | 2 | |
| 2023 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,625 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.4%
- Stage 2 answered on time
- 66.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Nuneaton And Bedworth Borough Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 August 2023Case 202121687 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the property. Response to the resident’s request to be rehoused. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 16 August 2023Case 201614786 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the residents reports of repairs required at the property. Response to the resident’s reports of damp and mould at the property. Response to the resident’s request to be rehoused. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 2 September 2022Case 202104867 · Introductory TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported at the beginning of her tenancy; the related complaint.”
Orders or recommendations: Apology, Compensation, Process Change
- 15 March 2022Case 202114352 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance.”
- 22 February 2022Case 202011526 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage following a refurbishment project; The landlord’s response to the resident’s concerns about being charged for services that…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 8 October 2021Case 202103294 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s decision not to renew the resident’s kitchen.”
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