Check your landlordLandlord
NSAH (Alliance Homes) Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 20
- January 2022 to April 2026
- Maladministration found
- 80%
- 16 of 20 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 20 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 8 | 40% |
| Partial maladministration | 8 | 40% |
| No maladministration | 4 | 20% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Apology | 7 |
| Policy Review | 5 |
| Take Specific Action (non-repair) | 5 |
| Repairs | 3 |
| Other | 2 |
| Staff Training | 2 |
| Case Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 15 | 12 | |
| Managing Relations | 14 | 12 | |
| Moving/ | 5 | 4 | |
| Financial | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 4 | 1 | |
| 2023 | 1 | 0 | |
| 2024 | 5 | 5 | |
| 2025 | 6 | 6 | |
| 2026 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
7,731 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 21
- Maladministration findings
- 12
- Maladministration rate (share of findings)
- 57%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,400
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,172 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 55.2%
- Stage 2 answered on time
- 74%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 20The 10 most recent of 20 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 April 2026Case 202502434 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould. Complaint.”
Orders or recommendations: Compensation
- 21 April 2026Case 202346133 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Report about the safety and quality of its patio works. Complaint.”
Orders or recommendations: Apology, Compensation
- 10 April 2026Case 202507997 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Flood damage at the property and the level of compensation. The complaint.”
Orders or recommendations: Compensation
- 22 January 2026Case 202402870 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about damp on the gable end of the resident’s property. We have also considered the handling of the associated complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 17 December 2025Case 202412694 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s response to the resident’s reports of repair including: The kitchen flooring. Door replacements. A leak under the kitchen sink. A leak from the bath and associated damage to the flooring. A leak from a hole in the porch. Rotten doorframes Fencing. The…”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Repairs, Staff Training
- 25 November 2025Case 202441461 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request for a direct let. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 10 November 2025Case 202444126 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: handling of repairs to the property’s rear patio doors. handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 September 2025Case 202412323 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following a house fire. We have also looked at the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Other, Staff Training
- 15 April 2025Case 202322929 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for it to rehouse him. Request for a reasonable adjustment. Request for it to cover costs incurred during his property move. Reports of drainage repairs. Associated complaint.”
Orders or recommendations: Compensation, Other
- 10 April 2025Case 202327342 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint.”
Orders or recommendations: Compensation
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