Check your landlordLandlord
Nottingham Community Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 32
- May 2021 to April 2026
- Maladministration found
- 75%
- 24 of 32 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 32 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 31% |
| Partial maladministration | 14 | 44% |
| No maladministration | 5 | 16% |
| Outside jurisdiction | 2 | 6% |
| Mediation | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 24 |
| Apology | 15 |
| Take Specific Action (non-repair) | 10 |
| Repairs | 6 |
| Staff Training | 6 |
| Other | 4 |
| Case Review | 2 |
| Policy Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 16 | 12 | |
| Managing Relations | 11 | 10 | |
| ASB/ | 6 | 3 | |
| Estate Management | 4 | 4 | |
| Financial | 4 | 4 | |
| Enquiry stage | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 4 | |
| 2022 | 4 | 2 | |
| 2023 | 1 | 0 | |
| 2024 | 8 | 7 | |
| 2025 | 11 | 9 | |
| 2026 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
10,780 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 11
- Findings
- 22
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 52%
- Severe maladministration findings
- 1
- Compensation ordered
- £21,190
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,686 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.7%
- Stage 2 answered on time
- 88.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 32The 10 most recent of 32 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 21 April 2026Case 202329028 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the communal car park gates. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 26 March 2026Case 202345805 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs and the associated recharges. The complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 17 March 2026Case 202400921 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour from their neighbour. We have also considered the landlord’s handling of the associated complaint.”
Recommendations: Other
- 29 September 2025Case 202331741 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase.”
Recommendations: Staff Training
- 20 August 2025Case 202423297 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Complaints regarding damaged living room flooring following a property flood. Reports of repairs.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 1 August 2025Case 202116575 · OtherPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s report of repairs to disabled adaptations in the property. the resident’s reports of Antisocial Behaviour (ASB) The associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 30 June 2025Case 202432146 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the resident’s personal circumstances.”
Orders or recommendations: Apology, Case Review, Compensation
- 30 June 2025Case 202235018 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused by damp and mould. The Ombudsman will also consider the landlord’s complaints handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 8 April 2025Case 202320614 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the resident’s front door.”
- 24 March 2025Case 202305487 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.