Landlord

Notting Hill Housing Trust

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 21 December 2020

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published: 1; December 2020 to December 2020
Maladministration found: 1 of 1; ruling with severe maladministration, maladministration or partial maladministration
Severe maladministration: 0; the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 1 ruling.

Now part of Notting Hill Genesis

Notting Hill Genesis · full merger (amalgamation) · 3 April 2018 · source: group.nhg.org.uk

Rulings published under Notting Hill Housing Trust stay listed under that name. Rulings under the current name are on Notting Hill Genesis’s page (513 rulings).

What the Ombudsman decided

Rulings by outcome
Outcome	Rulings
Maladministration	1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
Tag	Rulings
Case Review	1
Compensation	1
Other	1
Take Specific Action (non-repair)	1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
Category	Rulings	Maladministration found	Bar chart
Financial	1	1

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
Year	Rulings	Maladministration found	Bar chart
2020	1	1

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name. The Ombudsman reports on this landlord under its successor, Notting Hill Genesis. Read that report (PDF)

The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.

Latest rulings

See and filter all 1

The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.

21 December 2020Case 202004323 · Leaseholder
Maladministration
What the complaint was about (from the ruling)
“The resident complains about a number of errors in his service charge account and lack of information on how cleaning and gardening contracts were quoted and awarded.”
Financial
Orders or recommendations: Case Review, Compensation, Other, Take Specific Action (non-repair)
Read the full ruling (case 202004323, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

Report the problem to your landlord. Keep photos and dates.
Not fixed? See how to make a complaint, step by step.
Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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