Check your landlordLandlord
Notting Hill Home Ownership Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 6
- December 2020 to September 2021
- Maladministration found
- 3 of 6
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 6 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 2 |
| No maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Take Specific Action (non-repair) | 4 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Managing Relations | 2 | 1 | |
| Estate Management | 1 | 0 | |
| Moving/ | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 5 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 6The 6 most recent of 6 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 September 2021Case 201907483 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects to the communal areas. The residents’ complaint about its poor communication and management of the property.…”
Recommendations: Compensation, Repairs
- 16 April 2021Case 202004800 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint concerns the landlord’s handling of the resident’s outstanding arears.”
- 9 April 2021Case 202004931 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the following issues: The landlord’s response to reports of issues with the heating and hot water system, in particular, its handling of a water outage in January 2020. The landlord’s handling of heating and hot water issues prior to…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 1 April 2021Case 202001071 · LeaseholderNo maladministration
Recommendations: Take Specific Action (non-repair)
- 22 March 2021Case 202001957 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of a leak from his roof; associated formal complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 21 December 2020Case 202002842 · LeaseholderPartial maladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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