Check your landlordLandlord
Norwich City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 45
- June 2021 to May 2026
- Maladministration found
- 87%
- 39 of 45 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 45 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 30 | 67% |
| Partial maladministration | 9 | 20% |
| No maladministration | 3 | 7% |
| Outside jurisdiction | 3 | 7% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 38 |
| Apology | 26 |
| Take Specific Action (non-repair) | 16 |
| Repairs | 10 |
| Case Review | 7 |
| Other | 7 |
| Policy Review | 4 |
| Staff Training | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 22 | 20 | |
| Repairs (includes damp and mould) | 21 | 21 | |
| ASB/ | 7 | 6 | |
| Financial | 7 | 4 | |
| Moving/ | 4 | 1 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 1 | |
| 2022 | 2 | 2 | |
| 2023 | 3 | 3 | |
| 2024 | 14 | 13 | |
| 2025 | 16 | 15 | |
| 2026 | 7 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
17,540 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 27
- Findings
- 55
- Maladministration findings
- 39
- Maladministration rate (share of findings)
- 75%
- Severe maladministration findings
- 1
- Compensation ordered
- £11,218
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
14,085 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 64%
- Stage 2 answered on time
- 73.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 45The 10 most recent of 45 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202329304 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about landlord’s response to: The resident’s reports of ASB. This includes: noise nuisance by a neighbour. the theft of parcels from and the use of drugs in communal areas of her block. A report of an illegally parked horsebox in the communal parking area. A service charge…”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review
- 29 April 2026Case 202234641 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about the heating system and increased electricity costs. Handling of the resident’s complaint.”
Recommendations: Compensation, Other
- 3 March 2026Case 202411044 · Introductory TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The change of the property energy supplier. The resident’s complaint.”
Orders or recommendations: Apology, Compensation
- 26 February 2026Case 202425231 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Request for temporary accommodation. Associated complaint.”
- 23 February 2026Case 202421241 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: repairs and the resident’s reports of damage to the oven following a leak the associated complaint”
Orders or recommendations: Apology, Compensation
- 23 January 2026Case 202416233 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s requests for repairs. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology
- 9 January 2026Case 202439923 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 22 December 2025Case 202515338 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of ASB from neighbours. Complaint.”
Recommendations: Other
- 22 December 2025Case 202319481 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of communal heating and hot water system repairs and related compensation. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 3 December 2025Case 202424769 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to replace the front door. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Policy Review
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