Check your landlordLandlord
Northumberland Council
Also published by the Ombudsman as: Northumberland County Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- August 2021 to April 2026
- Maladministration found
- 3 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 1 |
| No maladministration | 3 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Apology | 2 |
| Take Specific Action (non-repair) | 2 |
| Other | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 3 | 1 | |
| Managing Relations | 2 | 2 | |
| Estate Management | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 0 | |
| 2023 | 2 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,220 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 69%
- Stage 2 answered on time
- 44.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Northumberland County Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 April 2026Case 202501576 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Concerns about electrical safety. Complaint.”
Orders or recommendations: Apology, Compensation, Other, Staff Training
- 29 September 2025Case 202448418 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.”
Orders or recommendations: Compensation
- 3 December 2024Case 202324329 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 3 April 2023Case 202211307 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of his property.”
Recommendations: Take Specific Action (non-repair)
- 24 February 2023Case 202208014 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for external decoration works.”
Recommendations: Process Change, Take Specific Action (non-repair)
- 8 June 2022Case 202116250 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s decision to install a hard standing area for parking alongside a neighbouring property.”
- 5 August 2021Case 202014130 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint concerns the resident’s application for housing, including a separate application for his son.”
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