Check your landlordLandlord
North Yorkshire Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- July 2023 to September 2025
- Maladministration found
- 3 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
Formerly
Harrogate Borough Council (1 ruling); Selby District Council (4 rulings); Richmondshire District Council (1 ruling)
Rulings about former organisations stay under the name the Ombudsman published them under.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Apology | 3 |
| Compensation | 3 |
| Take Specific Action (non-repair) | 3 |
| Policy Review | 2 |
| Repairs | 2 |
| Case Review | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 2 | 2 | |
| Managing Relations | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 2 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 2 | 2 | |
| 2024 | 1 | 0 | |
| 2025 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,837 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 2
- Findings
- 6
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 100%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,050
This report also covers its group companies and predecessors: Harrogate Borough Council (1 ruling); Richmondshire District Council (1 ruling); Selby District Council (4 rulings).
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,560 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 68.5%
- Stage 2 answered on time
- 48.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 September 2025Case 202343463 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in the kitchen, living room, and hallway. various repairs, including repointing in the loft, a drafty bathroom window, and a…”
Orders or recommendations: Apology, Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
- 29 August 2024Case 202302252 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handling of: The residents report of damp and mould in the property. The residents report of outstanding repairs to the bathroom.”
Recommendations: Repairs
- 28 November 2023Case 202205439 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Anti social behaviour (ASB). Noise nuisance. The Ombudsman will also consider the landlord’s handling of the resident’s related complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Process Change, Take Specific Action (non-repair)
- 14 July 2023Case 202221966 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the refurbishment of the resident’s wet room. The landlord’s complaint handling has also been investigated.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Take Specific Action (non-repair)
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