Check your landlordLandlord
North West Leicestershire District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- December 2021 to May 2026
- Maladministration found
- 68%
- 15 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 2
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 2 | 9% |
| Maladministration | 5 | 23% |
| Partial maladministration | 8 | 36% |
| Reasonable redress | 2 | 9% |
| No maladministration | 5 | 23% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 16 |
| Apology | 11 |
| Take Specific Action (non-repair) | 8 |
| Repairs | 6 |
| Other | 5 |
| Policy Review | 4 |
| Case Review | 3 |
| Staff Training | 3 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 14 | 12 | |
| Repairs (includes damp and mould) | 14 | 9 | |
| Health and Safety (inc. building safety) | 3 | 1 | |
| Financial | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 4 | 3 | |
| 2024 | 10 | 8 | |
| 2025 | 5 | 4 | |
| 2026 | 2 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,164 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 14
- Maladministration findings
- 9
- Maladministration rate (share of findings)
- 64%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,196
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,080 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 69.7%
- Stage 2 answered on time
- 59.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 May 2026Case 202430627 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s queries about the warden alarm system, including his request for reimbursement of associated costs.”
- 8 April 2026Case 202531598 · Introductory TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of rats in the property.”
Recommendations: Compensation
- 19 December 2025Case 202415395 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of ASB. We have also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 24 November 2025Case 202506976 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaints.”
Orders or recommendations: Apology, Compensation
- 14 August 2025Case 202419956 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident has complained about: The landlord’s handling of a boiler replacement. The associated complaint handling.”
Orders or recommendations: Compensation
- 11 June 2025Case 202329499 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.”
- 27 March 2025Case 202323994 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of repairs.”
Orders or recommendations: Apology, Compensation, Repairs
- 13 December 2024Case 202416498 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the remedial works. The landlord’s response to her request for it to install a shower. The landlord’s handling of her complaint.”
Orders or recommendations: Compensation, Repairs
- 25 November 2024Case 202225027 · Secure TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of reports of multiple repairs in the property, including leaks, holes in the internal walls, a missing vent and damp and mould.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 13 August 2024Case 202318653 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bath panel. The resident’s reports of repairs to the back door, soffits and facias, damp proof course, shower isolation switch and drains. The resident’s reports of…”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
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