Check your landlordLandlord
North Tyneside Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 24
- November 2020 to January 2026
- Maladministration found
- 63%
- 15 of 24 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 24 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 4% |
| Maladministration | 10 | 42% |
| Partial maladministration | 4 | 17% |
| No maladministration | 7 | 29% |
| Outside jurisdiction | 2 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 15 |
| Apology | 10 |
| Take Specific Action (non-repair) | 9 |
| Other | 8 |
| Repairs | 6 |
| Staff Training | 4 |
| Case Review | 3 |
| Policy Review | 2 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 13 | 8 | |
| Managing Relations | 11 | 9 | |
| ASB/ | 4 | 2 | |
| Moving/ | 3 | 1 | |
| Occupancy Rights | 2 | 2 | |
| Estate Management | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 4 | 1 | |
| 2022 | 1 | 0 | |
| 2023 | 7 | 3 | |
| 2024 | 2 | 2 | |
| 2025 | 7 | 6 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
14,962 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 25
- Maladministration findings
- 17
- Maladministration rate (share of findings)
- 85%
- Severe maladministration findings
- 0
- Compensation ordered
- £4,700
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
14,076 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 24The 10 most recent of 24 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 January 2026Case 202421454 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. We have investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other
- 7 January 2026Case 202450538 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 28 November 2025Case 202431237 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the about the landlord’s handling of: Repairs. The resident’s request to clear the garden. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 24 November 2025Case 202415425 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a rat infestation. Reports of damp and mould. Associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation
- 26 September 2025Case 202406712 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of damp in the property. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 12 September 2025Case 202330528 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.”
- 21 May 2025Case 202430789 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Staff Training, Take Specific Action (non-repair)
- 29 April 2025Case 202405851 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for reasonable adjustments in its communication with him.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 14 January 2025Case 202402980 · OtherMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about a positive air unit (PAU). The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 25 October 2024Case 202300165 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports of a dangerous tree in her garden. The resident's complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
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