Check your landlordLandlord
North Northamptonshire Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- March 2022 to August 2026
- Maladministration found
- 92%
- 11 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 58% |
| Partial maladministration | 4 | 33% |
| No maladministration | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 11 |
| Apology | 8 |
| Repairs | 5 |
| Other | 3 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 2 |
| Policy Review | 2 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 8 | 8 | |
| Repairs (includes damp and mould) | 7 | 6 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Estate Management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 3 | 3 | |
| 2025 | 5 | 5 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,995 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 18
- Maladministration findings
- 16
- Maladministration rate (share of findings)
- 89%
- Severe maladministration findings
- 2
- Compensation ordered
- £9,630
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,082 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 40.4%
- Stage 2 answered on time
- 17.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 August 2026Case 202505354 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Resident’s report of damp and mould. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 December 2025Case 202418127 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: A leak from the bathroom. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 15 December 2025Case 202512461 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 27 May 2025Case 202319564 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Reports of repairs to the heating system. Request for a kitchen renewal. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Staff Training
- 28 February 2025Case 202338820 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The annual gas safety check and the decision to apply for a warrant. The resident’s concerns about the lack of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 27 February 2025Case 202309097 · Introductory TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. reports of mould and outstanding repairs. reports of flies coming from his neighbour’s property. complaint.…”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training
- 22 April 2024Case 202231781 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s concerns regarding the fire alarm in the property. Communication about the fire evacuation plan. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 12 April 2024Case 202233017 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for adaptations to her property. The associated complaint.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 21 March 2024Case 202220918 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows and doors, pipework and a manhole cover. Request for asbestos tiles to be removed from the property. Reports of damp and mould in the property. Complaint…”
Orders or recommendations: Apology, Case Review, Compensation, Other, Repairs
- 8 March 2023Case 202201798 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for it to remove a tree in her front garden. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
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