Check your landlordLandlord
North Kesteven District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- November 2021 to February 2026
- Maladministration found
- 62%
- 8 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 31% |
| Partial maladministration | 4 | 31% |
| No maladministration | 4 | 31% |
| Outside jurisdiction | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 6 |
| Take Specific Action (non-repair) | 6 |
| Case Review | 2 |
| Other | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 6 | 5 | |
| Managing Relations | 5 | 4 | |
| Estate Management | 4 | 2 | |
| Moving/ | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 2 | 1 | |
| 2023 | 1 | 0 | |
| 2024 | 3 | 2 | |
| 2025 | 4 | 4 | |
| 2026 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,952 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 9
- Maladministration findings
- 6
- Maladministration rate (share of findings)
- 75%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,300
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,912 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 64.6%
- Stage 2 answered on time
- 86.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 February 2026Case 202329232 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for solar panels. We have also considered the complaint handling.”
- 31 July 2025Case 202432070 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: support to the resident in respect of alternative accommodation and banding. handling of the resident’s reports of Antisocial Behaviour (ASB). We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 21 May 2025Case 202319679 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s concerns about: the windows and doors in his property not retaining heat. the cost of his ground heat pump. damp and mould in the property. This Service has also investigated the landlord’s…”
Orders or recommendations: Apology, Compensation, Other
- 27 March 2025Case 202316936 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 February 2025Case 202314992 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of her garden when she moved into the property. Repairs to her bathroom and electric fire. A wasp infestation.”
Orders or recommendations: Apology, Compensation, Other
- 19 December 2024Case 202317892 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried out to the driveway following reports of a trip hazard . Reports of disability discrimination under the Equality Act 2010. The…”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 24 June 2024Case 202305127 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s queries about his rent account.”
- 19 January 2024Case 202225117 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent repairs. The landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 3 February 2023Case 202118382 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s request for trees on council owned land to the side of the property to be pruned. The landlord’s handling of the resident’s request for trees on privately owned land to the rear of the…”
Recommendations: Take Specific Action (non-repair)
- 31 May 2022Case 202016829 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about her storage heaters.”
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