Check your landlordLandlord
Newlon Housing Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 86
- February 2021 to May 2026
- Maladministration found
- 64%
- 55 of 86 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 86 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 31 | 36% |
| Partial maladministration | 24 | 28% |
| Reasonable redress | 14 | 16% |
| No maladministration | 9 | 10% |
| Outside jurisdiction | 5 | 6% |
| Mediation | 3 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 71 |
| Apology | 27 |
| Take Specific Action (non-repair) | 27 |
| Other | 16 |
| Repairs | 10 |
| Staff Training | 9 |
| Policy Review | 7 |
| Case Review | 6 |
| Process Change | 5 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 49 | 41 | |
| Repairs (includes damp and mould) | 42 | 27 | |
| Health and Safety (inc. building safety) | 11 | 7 | |
| ASB/ | 10 | 9 | |
| Financial | 8 | 7 | |
| Moving/ | 8 | 4 | |
| Estate Management | 7 | 4 | |
| Information and data management | 4 | 3 | |
| Planned Works | 2 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 23 | 12 | |
| 2022 | 13 | 7 | |
| 2023 | 11 | 4 | |
| 2024 | 12 | 11 | |
| 2025 | 17 | 14 | |
| 2026 | 10 | 7 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,075 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 25
- Findings
- 59
- Maladministration findings
- 34
- Maladministration rate (share of findings)
- 59%
- Severe maladministration findings
- 3
- Compensation ordered
- £16,090
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,428 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.3%
- Stage 2 answered on time
- 92.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 86The 10 most recent of 86 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 May 2026Case 202534476 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of heating and hot water issues. Reports of leaks and damp and mould. The complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 18 May 2026Case 202542337 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of flooding and repairs. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 12 May 2026Case 202528897 · ApplicantPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of applications to buy a shared ownership property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 21 April 2026Case 202344449 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of delays to resolve noise transference. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 April 2026Case 202502530 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: External leak repair. Associated complaint.”
Recommendations: Compensation
- 12 March 2026Case 202426546 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of noise and vibrations within the property. The resident’s complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 26 February 2026Case 202526199 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s stage 1 response was delayed and confusingly incorporated the compensation offered in another complaint in its assessment of this complaint.”
Orders or recommendations: Compensation, Other
- 19 February 2026Case 202525203 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould in the cellar. Items left in the cellar. The associated complaint.”
Recommendations: Compensation, Other
- 6 February 2026Case 202339569 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a new kitchen installation.”
Orders or recommendations: Compensation
- 12 January 2026Case 202400640 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s responses to the resident’s: Reports of subletting at a neighbouring property. Reports of ASB. Reports of a video doorbell being installed at the neighbouring property. Complaint.”
Orders or recommendations: Apology, Case Review, Compensation
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