Check your landlordLandlord
Newcastle City Council
Also published by the Ombudsman as: Newcastle-upon-Tyne City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 26
- March 2021 to April 2026
- Maladministration found
- 65%
- 17 of 26 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 26 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 23% |
| Partial maladministration | 11 | 42% |
| Reasonable redress | 3 | 12% |
| No maladministration | 4 | 15% |
| Mediation | 1 | 4% |
| Unknown | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 20 |
| Take Specific Action (non-repair) | 12 |
| Apology | 11 |
| Other | 6 |
| Repairs | 4 |
| Staff Training | 4 |
| Case Review | 2 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 16 | 12 | |
| Repairs (includes damp and mould) | 13 | 11 | |
| ASB/ | 5 | 3 | |
| Estate Management | 4 | 2 | |
| Moving/ | 4 | 3 | |
| Financial | 2 | 2 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 2 | 1 | |
| 2023 | 8 | 5 | |
| 2024 | 3 | 2 | |
| 2025 | 10 | 8 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
26,661 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 13
- Findings
- 31
- Maladministration findings
- 19
- Maladministration rate (share of findings)
- 66%
- Severe maladministration findings
- 1
- Compensation ordered
- £5,375
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
24,681 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 62.6%
- Stage 2 answered on time
- 48.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 26The 10 most recent of 26 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 April 2026Case 202341142 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for a landlord certificate. We have investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other
- 29 January 2026Case 202330820 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a property offer.”
Orders or recommendations: Compensation, Other
- 8 December 2025Case 202302767 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to queries about the heating system and charges. Communication with the resident. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 October 2025Case 202409589 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and harassment. The resident’s complaint.”
- 19 August 2025Case 202440970 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: garage door repairs. front door repairs. damp and mould. leak issues from above and the resident’s request that it decorate. reports of an insect infestation. the request that it replace the living room…”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 31 July 2025Case 202427543 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact.”
Recommendations: Compensation, Process Change, Take Specific Action (non-repair)
- 23 July 2025Case 202408433 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 8 May 2025Case 202309838 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of fencing works. Response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 1 May 2025Case 202401861 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s reports of repairs in respect to bathroom cladding, a back door, skirting boards, worktops and internal doors. The resident’s further repairs reports about the roof, water ingress, mould…”
Orders or recommendations: Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
- 30 April 2025Case 202321839 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
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