Check your landlordLandlord
Newark and Sherwood District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- May 2023 to March 2026
- Maladministration found
- 4 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 2 |
| Reasonable redress | 1 |
| No maladministration | 3 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Apology | 3 |
| Case Review | 1 |
| Policy Review | 1 |
| Repairs | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 3 | |
| Repairs (includes damp and mould) | 4 | 2 | |
| Moving/ | 2 | 0 | |
| ASB/ | 1 | 1 | |
| Estate Management | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 1 | 0 | |
| 2024 | 1 | 1 | |
| 2025 | 5 | 2 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,745 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 16
- Maladministration findings
- 3
- Maladministration rate (share of findings)
- 23%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,119
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,621 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 41.1%
- Stage 2 answered on time
- 42.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 March 2026Case 202340559 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s: Reports of a radiator repair. Reports of brickwork repairs. Reports of poor water quality. Complaint.”
Orders or recommendations: Apology, Compensation
- 17 December 2025Case 202511147 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Bathroom repairs. The associated complaint.”
Orders or recommendations: Compensation
- 29 September 2025Case 202438422 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.”
- 29 August 2025Case 202346200 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request to have a driveway installed at his property. The resident’s complaint about the conduct of a member of the landlord's staff.”
Recommendations: Policy Review
- 30 April 2025Case 202322776 · Introductory TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct.”
- 28 January 2025Case 202404742 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling and response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 29 November 2024Case 202324726 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 May 2023Case 202205089 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Adaptations following occupational therapist (OT) assessments; A rehousing request.”
Recommendations: Case Review
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