Check your landlordLandlord
Mosscare St. Vincent’s Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- January 2021 to January 2026
- Maladministration found
- 60%
- 6 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 40% |
| Partial maladministration | 2 | 20% |
| No maladministration | 3 | 30% |
| Outside jurisdiction | 1 | 10% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 7 |
| Apology | 6 |
| Take Specific Action (non-repair) | 5 |
| Policy Review | 2 |
| Repairs | 2 |
| Case Review | 1 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 2 | |
| ASB/ | 2 | 0 | |
| Financial | 2 | 1 | |
| Information and data management | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 2 | 1 | |
| 2025 | 6 | 4 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,947 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 16
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 69%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,398
Name in the Ombudsman’s report: Mosscare St. Vincent's Housing Group Limited.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,663 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.9%
- Stage 2 answered on time
- 98.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Mosscare St. Vincent's Housing Group Limited.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 January 2026Case 202419323 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to concerns about the meal charges forming part of the tenancy agreement. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 27 October 2025Case 202335517 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the residents reports of damp and mould. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 June 2025Case 202324247 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: damp and mould in the property. window repairs. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 30 May 2025Case 202310003 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).”
- 20 March 2025Case 202325828 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: reports of damp, mould, and outstanding repairs. complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 3 March 2025Case 202304859 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s rent account and associated arrears.”
- 27 January 2025Case 202301196 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The asbestos in the property. The resident's concerns about the safety of the electrics in the property. The resident’s queries…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 13 November 2024Case 202343475 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a leak. The Ombudsman will also investigate the landlord’s knowledge and information management.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 4 October 2024Case 202306383 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate parking. the associated complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 19 January 2021Case 202003392 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right to Acquire (RTA) the property when he accepted the tenancy.”
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