Check your landlordLandlord
Moat Homes Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 67
- March 2021 to June 2026
- Maladministration found
- 73%
- 49 of 67 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 67 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 17 | 25% |
| Partial maladministration | 31 | 46% |
| Reasonable redress | 9 | 13% |
| No maladministration | 7 | 10% |
| Outside jurisdiction | 2 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 53 |
| Apology | 36 |
| Take Specific Action (non-repair) | 23 |
| Other | 12 |
| Repairs | 7 |
| Staff Training | 6 |
| Case Review | 5 |
| Policy Review | 4 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 41 | 37 | |
| Repairs (includes damp and mould) | 35 | 27 | |
| Financial | 10 | 5 | |
| ASB/ | 8 | 7 | |
| Estate Management | 7 | 6 | |
| Moving/ | 7 | 6 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 0 | |
| 2022 | 3 | 1 | |
| 2023 | 7 | 6 | |
| 2024 | 8 | 8 | |
| 2025 | 32 | 23 | |
| 2026 | 14 | 11 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
20,806 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 46
- Findings
- 95
- Maladministration findings
- 58
- Maladministration rate (share of findings)
- 62%
- Severe maladministration findings
- 3
- Compensation ordered
- £27,877
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
19,583 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 82.8%
- Stage 2 answered on time
- 78.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 67The 10 most recent of 67 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 4 June 2026Case 202329049 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s reports about: The condition of her front door, a sewage upsurge and external works. Delays to repairs to streetlights and the standards of ground maintenance. We have investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 26 May 2026Case 202311576 · Shared OwnershipReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Report of a building defect and associated rodent infestation. Associated complaint.”
Recommendations: Compensation
- 18 May 2026Case 202528179 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about her rent charges.”
Recommendations: Take Specific Action (non-repair)
- 30 April 2026Case 202346722 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of noise linked to heating system pipes. We have also investigated its complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 24 April 2026Case 202532562 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns that it did not allow him to sublet his property.”
- 14 April 2026Case 202446224 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of roof repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 7 April 2026Case 202325016 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s request for a contribution toward replacement patio doors. Complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training
- 23 March 2026Case 202502553 · Assured Shorthold TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for an urgent transfer to more suitable accommodation. We have also decided to investigate the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 12 March 2026Case 202407211 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s enquiries related to scaffolding. The resident’s associated complaint.”
Orders or recommendations: Apology, Compensation, Process Change
- 11 March 2026Case 202404257 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: a. Guttering repairs. b. The complaint.”
Orders or recommendations: Apology, Compensation
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.