Check your landlordLandlord
Milton Keynes City Council
Also published by the Ombudsman as: Milton Keynes Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 27
- January 2021 to May 2026
- Maladministration found
- 93%
- 25 of 27 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 27 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 14 | 52% |
| Partial maladministration | 11 | 41% |
| No maladministration | 1 | 4% |
| Mediation | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 25 |
| Apology | 18 |
| Take Specific Action (non-repair) | 10 |
| Other | 7 |
| Policy Review | 5 |
| Case Review | 4 |
| Process Change | 4 |
| Repairs | 4 |
| Staff Training | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 21 | 21 | |
| Repairs (includes damp and mould) | 19 | 17 | |
| ASB/ | 5 | 4 | |
| Financial | 4 | 4 | |
| Health and Safety (inc. building safety) | 3 | 3 | |
| Moving/ | 3 | 3 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 2 | |
| 2022 | 0 | 0 | |
| 2023 | 3 | 3 | |
| 2024 | 8 | 7 | |
| 2025 | 9 | 9 | |
| 2026 | 4 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
15,481 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 15
- Findings
- 54
- Maladministration findings
- 39
- Maladministration rate (share of findings)
- 83%
- Severe maladministration findings
- 0
- Compensation ordered
- £6,375
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
12,409 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 53.2%
- Stage 2 answered on time
- 61.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Milton Keynes Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 27The 10 most recent of 27 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202445243 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of ASB. We have also considered its complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation
- 30 April 2026Case 202527577 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled: Damp, mould, and roof repairs. The complaint.”
Orders or recommendations: Apology, Compensation
- 14 April 2026Case 202453502 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of ASB and concerns over a leak or potential floor replacement affecting the sound insulation. Complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 25 February 2026Case 202419221 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Subsidence investigations and repairs. Gutter repair. Associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 15 December 2025Case 202342696 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: report of a leak from the flat above, and the subsequent report of damp and mould request to decorate the property following the flat leak request to make good the garden and install a…”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 19 November 2025Case 202343176 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the residents: Reports of no heating. Complaint.”
Orders or recommendations: Compensation
- 31 October 2025Case 202219477 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s requests for a new water cylinder. Handling of repairs to resolve a leak through an outbuilding roof. Response to the resident’s requests for compensation for damaged belongings. We have…”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 26 September 2025Case 202314473 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports of: Difficulties accessing the garden due to the lack of maintenance. Difficulties accessing the garden due to issues with his path and threshold step from the property. A hole in the…”
Orders or recommendations: Compensation, Other
- 28 May 2025Case 202421402 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request that it replace her bathroom. The resident’s report that her curtain rail had become detached from the wall. The resident’s…”
Orders or recommendations: Apology, Compensation, Process Change, Staff Training
- 14 April 2025Case 202328994 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of roof leaks and subsequent damp and mould issues. The associated complaint.”
Orders or recommendations: Compensation, Other
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