Check your landlordLandlord
Midland Heart Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 128
- December 2020 to June 2026
- Maladministration found
- 53%
- 68 of 128 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 128 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 31 | 24% |
| Partial maladministration | 37 | 29% |
| Reasonable redress | 21 | 16% |
| No maladministration | 30 | 23% |
| Outside jurisdiction | 7 | 5% |
| Mediation | 2 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 85 |
| Take Specific Action (non-repair) | 40 |
| Apology | 38 |
| Other | 21 |
| Repairs | 16 |
| Policy Review | 13 |
| Case Review | 11 |
| Staff Training | 9 |
| Process Change | 8 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 68 | 47 | |
| Repairs (includes damp and mould) | 56 | 29 | |
| ASB/ | 31 | 21 | |
| Moving/ | 19 | 8 | |
| Financial | 15 | 8 | |
| Estate Management | 14 | 10 | |
| Information and data management | 8 | 6 | |
| Occupancy Rights | 5 | 3 | |
| Planned Works | 4 | 3 | |
| Health and Safety (inc. building safety) | 2 | 2 |
A ruling can have more than one category tag. 10 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 3 | 0 | |
| 2021 | 26 | 15 | |
| 2022 | 14 | 4 | |
| 2023 | 17 | 6 | |
| 2024 | 21 | 16 | |
| 2025 | 35 | 21 | |
| 2026 | 12 | 6 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
32,844 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 51
- Findings
- 125
- Maladministration findings
- 55
- Maladministration rate (share of findings)
- 45%
- Severe maladministration findings
- 0
- Compensation ordered
- £47,633
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
30,492 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95%
- Stage 2 answered on time
- 83.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 128The 10 most recent of 128 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 16 June 2026Case 202408923 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s request for further information about his service charges.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 May 2026Case 202424463 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for a kitchen and bathroom replacement. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 13 April 2026Case 202523607 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Repairs, damp and mould. A pest infestation. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 19 March 2026Case 202402793 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: a) The landlord’s handling of repairs to the resident’s chimney. b) The landlord’s handling of the resident’s request for compensation for damage caused by a falling concrete slab. c) We have also considered the landlord’s handling of the complaint.”
- 12 March 2026Case 202524956 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB) and the closure of her case. Associated complaint.”
Recommendations: Take Specific Action (non-repair)
- 17 February 2026Case 202327137 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s responses to the leak, follow on repairs, and staff conduct. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs
- 11 February 2026Case 202428211 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of reported leaks into the property and its repairs. We have also investigated the landlord’s complaint handling.”
- 10 February 2026Case 202453501 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of bin store door repairs and excessive waste. reports of ASB. information request relating to CCTV. complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 9 February 2026Case 202438645 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s report of the incorrect address on his tenancy agreement. Outstanding repairs. We have also investigated the landlord’s complaint handling.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 29 January 2026Case 202340412 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of: Repairs to the heating and hot water system. The associated complaint.”
Recommendations: Compensation
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