Check your landlordLandlord
Mid Devon District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 15
- February 2021 to August 2026
- Maladministration found
- 60%
- 9 of 15 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 15 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 20% |
| Partial maladministration | 6 | 40% |
| No maladministration | 6 | 40% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 4 |
| Take Specific Action (non-repair) | 3 |
| Case Review | 2 |
| Repairs | 2 |
| Other | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 12 | 7 | |
| Managing Relations | 10 | 8 | |
| ASB/ | 2 | 1 | |
| Estate Management | 2 | 2 | |
| Financial | 2 | 1 | |
| Information and data management | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 0 | |
| 2024 | 7 | 5 | |
| 2025 | 3 | 1 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,078 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 8
- Maladministration findings
- 2
- Maladministration rate (share of findings)
- 25%
- Severe maladministration findings
- 0
- Compensation ordered
- £970
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,911 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.9%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 15The 10 most recent of 15 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 August 2026Case 202539571 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance Reports of damp and mould. Complaint.”
Recommendations: Take Specific Action (non-repair)
- 11 May 2026Case 202402538 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of works to the: Guttering and downpipes. Communal garden gate. We have also considered the landlord’s handling of this complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 24 December 2025Case 202431865 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Resident’s request to remove the chimney breast. Associated complaint.”
- 24 October 2025Case 202334014 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould at the property. The associated complaint.”
Orders or recommendations: Compensation
- 18 February 2025Case 202304164 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concerns about staff conduct.…”
- 22 October 2024Case 202313082 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.”
- 31 July 2024Case 202234298 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord's handling of the resident’s concerns about: The position of a fence at the bottom of her garden. The height of a fence on the left-hand boundary of her property. The Ombudsman has also considered the landlord’s…”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 29 April 2024Case 202303628 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of damp and mould at the resident’s property and her damaged belongings. A leak at the resident’s property.”
Orders or recommendations: Compensation
- 24 April 2024Case 202232822 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Decision to recharge the resident for repairs to the toilet in her home. Handling of repairs to the toilet. The Ombudsman has also considered the landlord’s complaint handling and communication with the resident.”
Orders or recommendations: Apology, Compensation
- 29 February 2024Case 202215292 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: the landlord’s decision to issue the resident with a Notice to Quit. the landlord’s handling of the resident’s personal data. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
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