Check your landlordLandlord
MHS Homes Ltd
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 33
- February 2021 to March 2026
- Maladministration found
- 85%
- 28 of 33 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 33 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 3% |
| Maladministration | 16 | 48% |
| Partial maladministration | 11 | 33% |
| No maladministration | 3 | 9% |
| Outside jurisdiction | 1 | 3% |
| Mediation | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 30 |
| Apology | 21 |
| Take Specific Action (non-repair) | 16 |
| Repairs | 11 |
| Case Review | 4 |
| Policy Review | 4 |
| Staff Training | 4 |
| Other | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 16 | 15 | |
| Repairs (includes damp and mould) | 16 | 15 | |
| ASB/ | 6 | 5 | |
| Estate Management | 5 | 4 | |
| Moving/ | 5 | 5 | |
| Financial | 4 | 3 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 2 | |
| 2022 | 1 | 1 | |
| 2023 | 2 | 1 | |
| 2024 | 9 | 8 | |
| 2025 | 12 | 12 | |
| 2026 | 5 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,130 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 21
- Findings
- 39
- Maladministration findings
- 30
- Maladministration rate (share of findings)
- 77%
- Severe maladministration findings
- 0
- Compensation ordered
- £10,653
Latest rulings
See and filter all 33The 10 most recent of 33 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 23 March 2026Case 202411599 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a broken lift. Complaint.”
Recommendations: Compensation, Repairs
- 4 February 2026Case 202441321 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s reports of repairs to a kitchen cupboard, wall, and floor. The resident’s reports of staff conduct. The resident’s report of the condition of the garden including an overgrown tree. We have also investigated the landlord’s…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 29 January 2026Case 202440779 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the way the landlord handled reports of a roof leak and the associated repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 15 January 2026Case 202518324 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 14 January 2026Case 202425823 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to repairs and associated damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 27 October 2025Case 202343105 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The resident complained about the landlord’s handling of: Repairs and compensation claim. The complaints.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 September 2025Case 202425775 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs. Plastering repairs We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Staff Training, Take Specific Action (non-repair)
- 22 August 2025Case 202342827 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of repairs to windows, window sills and walls.”
Orders or recommendations: Apology, Compensation, Other
- 1 August 2025Case 202318039 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB).”
Orders or recommendations: Apology, Compensation, Policy Review
- 24 June 2025Case 202233937 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports of noise from her neighbour’s property.”
Orders or recommendations: Apology, Compensation, Other
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