Check your landlordLandlord
Mansfield District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 8
- April 2022 to January 2026
- Maladministration found
- 8 of 8
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 8 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 4 |
| Partial maladministration | 4 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 5 |
| Take Specific Action (non-repair) | 5 |
| Other | 2 |
| Staff Training | 2 |
| Case Review | 1 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| ASB/ | 4 | 4 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| Financial | 2 | 2 | |
| Information and data management | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 2 | 2 | |
| 2024 | 3 | 3 | |
| 2025 | 1 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
6,618 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 2
- Findings
- 11
- Maladministration findings
- 3
- Maladministration rate (share of findings)
- 33%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,300
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,304 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 70.8%
- Stage 2 answered on time
- 85%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 8The 8 most recent of 8 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 January 2026Case 202527837 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 23 May 2025Case 202126813 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s reports of various repairs. The resident’s reports that its staff and contractors were attending the property without giving notice. The resident’s concerns about staff conduct and a lack of…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 August 2024Case 202322775 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of kitchen alterations at the resident’s home. The Ombudsman has also investigated the landlord’s: Handling of the resident’s associated complaint. Knowledge and information management relating to this case.”
Orders or recommendations: Case Review, Compensation, Process Change, Take Specific Action (non-repair)
- 12 August 2024Case 202400625 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of concerns of coldness in the resident’s property.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 29 January 2024Case 202220640 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the: Landlord’s handling of the resident’s rent account. Conduct of the landlord’s staff.”
Orders or recommendations: Apology, Compensation
- 1 October 2023Case 202225350 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB).”
Orders or recommendations: Compensation, Other, Policy Review, Staff Training
- 2 August 2023Case 202123925 · Secure TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Staff Training
- 28 April 2022Case 202014650 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about: The level of redress the landlord awarded in respect of repair issues the resident reported while she was moving into the property; The landlord’s response to reported anti-social behaviour (ASB) from the resident’s neighbour; The…”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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