Check your landlordLandlord
Manchester City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 36
- April 2022 to April 2026
- Maladministration found
- 75%
- 27 of 36 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 36 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 17 | 47% |
| Partial maladministration | 10 | 28% |
| Reasonable redress | 1 | 3% |
| No maladministration | 4 | 11% |
| Outside jurisdiction | 1 | 3% |
| Mediation | 1 | 3% |
| Unknown | 2 | 6% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 29 |
| Apology | 19 |
| Take Specific Action (non-repair) | 10 |
| Repairs | 9 |
| Other | 7 |
| Case Review | 4 |
| Policy Review | 4 |
| Staff Training | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 27 | 22 | |
| Managing Relations | 26 | 20 | |
| ASB/ | 5 | 1 | |
| Planned Works | 3 | 3 | |
| Estate Management | 2 | 1 | |
| Financial | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 5 | 4 | |
| 2024 | 8 | 6 | |
| 2025 | 15 | 11 | |
| 2026 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
15,098 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 22
- Findings
- 52
- Maladministration findings
- 28
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 1
- Compensation ordered
- £12,514
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
15,192 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 46.6%
- Stage 2 answered on time
- 88.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 36The 10 most recent of 36 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202447212 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of repairs. The landlord’s response to the resident’s reports of cigarette smoke entering her home from a neighbouring property. The landlord’s response…”
Orders or recommendations: Apology, Compensation
- 10 April 2026Case 202530796 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Damp, mould and associated repairs. The conduct of operatives. We have also considered the associated complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 25 March 2026Case 202526310 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of leaks. The resident’s complaint.”
Orders or recommendations: Compensation
- 17 March 2026Case 202437805 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s reports of flooding in the property from sewage and its handling of the associated repairs. The landlord’s complaint handling.”
- 20 February 2026Case 202517123 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s request for repairs handling of the associated complaint”
Orders or recommendations: Apology, Compensation, Repairs
- 29 January 2026Case 202401237 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s queries about the energy price cap. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 24 December 2025Case 202423674 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs including for leaks, the bathroom, the kitchen, asbestos removal, electrics, windows, radiators, external doors, bathroom ceiling insulation, and damage caused by contractors. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 22 December 2025Case 202510566 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord responded to the resident’s complaint promptly, in line with its policy and our Complaint Handling Code.”
- 19 November 2025Case 202505558 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould in the property. The associated complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 17 November 2025Case 202402012 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of antisocial behaviour (ASB). Reports about staff conduct. Provision of closed-circuit television (CCTV). We have also investigated how the landlord responded to the complaint.”
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.