Check your landlordLandlord
Magna Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 16
- March 2023 to February 2026
- Maladministration found
- 88%
- 14 of 16 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 16 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 38% |
| Partial maladministration | 8 | 50% |
| No maladministration | 2 | 13% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 14 |
| Apology | 12 |
| Take Specific Action (non-repair) | 5 |
| Other | 4 |
| Case Review | 2 |
| Policy Review | 2 |
| Process Change | 2 |
| Staff Training | 2 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 11 | 11 | |
| Repairs (includes damp and mould) | 7 | 7 | |
| ASB/ | 5 | 4 | |
| Financial | 2 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 2 | 1 | |
| 2024 | 7 | 7 | |
| 2025 | 6 | 5 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
9,054 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 21
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 1
- Compensation ordered
- £6,200
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
8,512 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 16The 10 most recent of 16 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 February 2026Case 202433807 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the associated repairs. Requests for repairs to the windows. Concerns about staff conduct. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 19 December 2025Case 202400091 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the: Reasonableness of the service charges and level of increases from April 2024. Landlord’s responses to his queries and concerns about the rent and service charges. We have also assessed the landlord’s handling of the complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 1 October 2025Case 202501035 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord responded to the resident’s reports of anti-social behaviour (ASB).”
- 30 September 2025Case 202421874 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other, Policy Review
- 30 June 2025Case 202327003 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the driveway. We have also considered the associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training
- 21 March 2025Case 202403995 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to end her previous joint tenancy. Reports of domestic abuse (DA). Request for rehousing. We have also considered the landlord’s complaint…”
Orders or recommendations: Apology, Compensation
- 8 January 2025Case 202343407 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint refers to the landlord’s handling of the resident’s: Reports of damp and mould. Request to be rehoused.”
Orders or recommendations: Apology, Compensation
- 17 December 2024Case 202323728 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and safety concerns about a neighbour’s behaviour. Contact with the resident’s doctor. Relocation of the resident’s careline unit and…”
Orders or recommendations: Apology, Compensation
- 31 October 2024Case 202325006 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the associated complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Take Specific Action (non-repair)
- 16 October 2024Case 202210951 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance from a neighbour below. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.”
Orders or recommendations: Apology, Case Review, Compensation, Other, Staff Training, Take Specific Action (non-repair)
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