Check your landlordLandlord
Magenta Living
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 34
- February 2021 to March 2026
- Maladministration found
- 59%
- 20 of 34 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 34 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 10 | 29% |
| Partial maladministration | 10 | 29% |
| Reasonable redress | 1 | 3% |
| No maladministration | 12 | 35% |
| Outside jurisdiction | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 20 |
| Apology | 7 |
| Other | 5 |
| Staff Training | 5 |
| Take Specific Action (non-repair) | 5 |
| Repairs | 3 |
| Case Review | 2 |
| Policy Review | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 18 | 13 | |
| Managing Relations | 10 | 9 | |
| ASB/ | 6 | 2 | |
| Financial | 4 | 3 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Estate Management | 1 | 0 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 1 | |
| 2022 | 9 | 4 | |
| 2023 | 8 | 6 | |
| 2024 | 3 | 2 | |
| 2025 | 7 | 6 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,295 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 10
- Findings
- 19
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 61%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,475
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
12,760 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 87.7%
- Stage 2 answered on time
- 87.1%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 34The 10 most recent of 34 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 13 March 2026Case 202342247 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to damp and mould reports and damage to personal belongings. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other, Staff Training
- 13 January 2026Case 202338224 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s response to the complaint.”
- 3 September 2025Case 202347508 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues with his toilet radiator and associated damage.”
Orders or recommendations: Apology, Case Review, Compensation
- 18 August 2025Case 202426472 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about a panel review which it arranged to investigate his previous complaints. Handling of his subsequent complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 25 June 2025Case 202319377 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.”
Orders or recommendations: Compensation
- 30 May 2025Case 202311316 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports about repairs in her home. The landlord’s handling of asbestos in the property.”
Orders or recommendations: Apology, Compensation
- 15 May 2025Case 202427013 · Assured TenancyReasonable redress
Recommendations: Compensation
- 8 April 2025Case 202307952 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the plasterwork and doorframes of the property. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 13 March 2025Case 202327985 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Requests for a replacement front door. Associated formal complaint.”
Orders or recommendations: Compensation
- 29 November 2024Case 202234363 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of odours.”
Recommendations: Other
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.