Check your landlordLandlord
London & Quadrant Housing Trust
Also published by the Ombudsman as: London & Quadrant Housing Trust (L&Q); London & Quadrant H T
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 1,148
- January 2020 to July 2026
- Maladministration found
- 81%
- 927 of 1,148 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 16
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 62 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 1,148 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 27 July 2023. Read the report
Complaint Handling Failure Orders: 9 Complaint Handling Failure Orders in 2024-25. What is a Complaint Handling Failure Order?
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 16 | 1% |
| Maladministration | 498 | 43% |
| Partial maladministration | 413 | 36% |
| Reasonable redress | 99 | 9% |
| No maladministration | 78 | 7% |
| Outside jurisdiction | 23 | 2% |
| Mediation | 18 | 2% |
| Unknown | 3 | 0% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 1,016 |
| Apology | 612 |
| Take Specific Action (non-repair) | 487 |
| Repairs | 278 |
| Other | 208 |
| Case Review | 120 |
| Staff Training | 94 |
| Policy Review | 83 |
| Process Change | 60 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 783 | 689 | |
| Repairs (includes damp and mould) | 660 | 538 | |
| ASB/ | 126 | 108 | |
| Moving/ | 126 | 104 | |
| Financial | 124 | 93 | |
| Estate Management | 83 | 65 | |
| Health and Safety (inc. building safety) | 64 | 58 | |
| Information and data management | 44 | 39 | |
| Planned Works | 27 | 24 | |
| Occupancy Rights | 15 | 10 |
A ruling can have more than one category tag. 96 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 13 | 8 | |
| 2021 | 84 | 48 | |
| 2022 | 84 | 51 | |
| 2023 | 155 | 135 | |
| 2024 | 232 | 207 | |
| 2025 | 434 | 354 | |
| 2026 | 146 | 124 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
102,899 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 675
- Findings
- 1,499
- Maladministration findings
- 974
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 62
- Compensation ordered
- £571,200
The Ombudsman’s report on this landlord and its 2025-26 data table differ: compensation £571,200 in the report, £571,336 in the data table. We show the report’s figures because that is the document we link to.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
88,521 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 92.4%
- Stage 2 answered on time
- 72.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 1,148The 10 most recent of 1,148 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 July 2026Case 202528883 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about cracked window and door glass. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 29 June 2026Case 202508355 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Problems with the communal lift. The complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 19 June 2026Case 202403694 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s reports of no heating and hot water. Complaint handling.”
Orders or recommendations: Case Review, Compensation, Other
- 9 June 2026Case 202534621 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s boiler repairs.”
Recommendations: Take Specific Action (non-repair)
- 2 June 2026Case 202404250 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s: Enquiries about her lease. Complaint.”
Recommendations: Compensation
- 1 June 2026Case 202452728 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about the conduct of an estate agent and solicitor involved in the sale of his property. Buy-back request. Reports of anti social behaviour (ASB). Associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 May 2026Case 202344015 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Reports of repairs to the ceiling in the property. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 May 2026Case 202337541 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s requests for repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 May 2026Case 202347433 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: a) Reports of water leaks. b) The associated complaint.”
Orders or recommendations: Apology
- 22 May 2026Case 202527715 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Damp and mould reports. Complaint.”
Orders or recommendations: Apology, Compensation, Other
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